Telehealth Medical Operations Lead

OpenLoop Health; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Flexible PTO

401(k) + Company Match

Life Insurance, Pet insurance, and más

Job summary

OpenLoop is seeking a Medical Operations Manager to support the day-to-day operations of our provider network and act as the connect between providers and internal teams. This non-clinical, provider-facing role is essential for maintaining operational consistency, provider engagement, and continuity of care across telehealth programs.

You will help manage provider workflows, schedules, and performance indicators while ensuring providers feel informed, supported, and set up for success.

Qualifications

• 1–3 years of experience in healthcare operations, provider support, administrative operations, or clinical operations support.
• Bachelor’s degree in Healthcare Administration, Business Administration, Health Services Management, or related field, or equivalent experience.
• Strong attention to detail, able to manage high-volume daily workflows and support an active provider population.

Responsibilities

• Monitor and support provider adherence to schedules, workflows, and operational expectations.
• Provide operational coverage during assigned evening and weekend hours (CST).
• Maintain real-time visibility into provider availability and escalate coverage gaps or operational issues as needed.

Skills

Healthcare operations

Provider support

Communication

Education

Bachelor's degree in Healthcare Administration

Tools

Google Workspace

Slack

Zoho Desk

Okta

Job description

OpenLoop is seeking a Medical Operations Manager to support the day-to-day operations of our provider network and act as the connect between providers and internal teams. This non-clinical, provider-facing role is essential for maintaining operational consistency, provider engagement, and continuity of care across telehealth programs.

You will help manage provider workflows, schedules, and performance indicators while ensuring providers feel informed, supported, and set up for success.