Remote Provider Onboarding & Experience Specialist

Alt; EE. UU.; A distancia; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

OpenLoop is seeking a Provider Experience Specialist to join our fully remote team in the United States. You will be the first line of contact for providers during onboarding, ensuring a smooth, supportive experience that builds confidence and readiness for clinical work.

You will coordinate scheduling, verify credentials and system access, conduct weekly check-ins in the first 4–6 weeks, and collaborate across Recruitment, Medical Operations, Practice Management, and IT to resolve issues and

Formación

• 2–4 years of experience in provider relations, onboarding, customer success, or a related field (healthcare preferred)
• Strong communication and interpersonal skills with the ability to build trust and rapport quickly
• Highly organized and proactive, with the ability to manage multiple provider relationships simultaneously
• Confident facilitating live sessions and leading group discussions
• Demonstrated ability to handle complex or non‑routine issues and drive resolution independently
• Skilled at identifying patterns, surfacing insights, and recommending process improvements
• Passionate about improving the provider experience and delivering high‑quality support

Responsabilidades

• Serve as the primary point of contact for providers throughout onboarding and their early weeks, building trust and ensuring a positive experience.
• Coordinate onboarding logistics, including scheduling and rescheduling sessions, to maintain provider progress from offer acceptance through initial clinical shifts.
• Ensure providers are fully prepared for their first shifts by confirming system access, credentialing, and clinical readiness.
• Conduct weekly check-ins during the first 4–6 weeks to support engagement, answer questions, and proactively address concerns.
• Partner cross-functionally with Recruitment, Medical Operations, Practice Management, and IT to drive onboarding completion and resolve issues efficiently.
• Facilitate and track provider cross‑training opportunities to expand readiness and utilization.
• Collect and analyze provider feedback from surveys and direct interactions to identify trends and improvement opportunities.
• Identify process gaps, recommend improvements, and elevate concerns as appropriate.
• Maintain accurate documentation of provider progress, communications, and onboarding milestones.
• Manage complex onboarding scenarios and resolve non‑routine issues with minimal oversight.
• Provide guidance and support to junior team members as needed.
• Other duties as assigned.

Descripción del empleo

OpenLoop is seeking a Provider Experience Specialist to join our fully remote team in the United States. You will be the first line of contact for providers during onboarding, ensuring a smooth, supportive experience that builds confidence and readiness for clinical work.

You will coordinate scheduling, verify credentials and system access, conduct weekly check-ins in the first 4–6 weeks, and collaborate across Recruitment, Medical Operations, Practice Management, and IT to resolve issues and