Telehealth Operations Manager (Provider Support)

OpenLoop Health; EE. UU.; A distancia; USD 85.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision plans

Flexible Spending/Health Savings Apps

Flexible PTO

401(k) + Company Match

Life Insurance, Pet insurance, and更多

Descripción de la vacante

OpenLoop Health is seeking a Medical Operations Manager to support the provider network and day-to-day operations of our telehealth programs. You will ensure smooth provider workflows, schedule adherence, and continuity of care across our services.

In this non-clinical, provider-facing role, you’ll collaborate with cross-functional teams to resolve issues, maintain clear provider communications, and support performance through KPI tracking and escalation when needed.

Formación

• Experience in healthcare operations or provider support.
• Strong organizational skills and attention to detail.
• Clear written and verbal communication with a provider-facing mindset.

Responsabilidades

• Monitor provider adherence to schedules and workflows.
• Provide operational coverage during evenings and weekend hours (CST).
• Maintain real-time visibility into provider availability and address gaps.
• Serve as primary operational contact for providers on workflows and expectations.
• Track KPIs and report on operational performance.
• Collaborate with Workforce Management to align schedules with patient demand.
• Coordinate with QA, Patient Experience, Clinical Leadership, and IT to resolve issues.
• Maintain documentation of provider communications and resolutions.
• Support holiday coverage and other duties as assigned.

Conocimientos

Healthcare operations

Provider support

Cross-functional collaboration

Educación

Bachelor’s degree in Healthcare Administration, Business Administration, Health Services Management, or related field

Descripción del empleo

OpenLoop Health is seeking a Medical Operations Manager to support the provider network and day-to-day operations of our telehealth programs. You will ensure smooth provider workflows, schedule adherence, and continuity of care across our services.

In this non-clinical, provider-facing role, you’ll collaborate with cross-functional teams to resolve issues, maintain clear provider communications, and support performance through KPI tracking and escalation when needed.