Medical Operations Manager

OpenLoop Health; United States; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Flexible Spending/Health Savings Apps

Flexible PTO

401(k) + Company Match

Life Insurance, Pet insurance, and更多

Job summary

OpenLoop Health is seeking a Medical Operations Manager to support the provider network and day-to-day operations of our telehealth programs. You will ensure smooth provider workflows, schedule adherence, and continuity of care across our services.

In this non-clinical, provider-facing role, you’ll collaborate with cross-functional teams to resolve issues, maintain clear provider communications, and support performance through KPI tracking and escalation when needed.

Qualifications

• Experience in healthcare operations or provider support.
• Strong organizational skills and attention to detail.
• Clear written and verbal communication with a provider-facing mindset.

Responsibilities

• Monitor provider adherence to schedules and workflows.
• Provide operational coverage during evenings and weekend hours (CST).
• Maintain real-time visibility into provider availability and address gaps.
• Serve as primary operational contact for providers on workflows and expectations.
• Track KPIs and report on operational performance.
• Collaborate with Workforce Management to align schedules with patient demand.
• Coordinate with QA, Patient Experience, Clinical Leadership, and IT to resolve issues.
• Maintain documentation of provider communications and resolutions.
• Support holiday coverage and other duties as assigned.

Skills

Healthcare operations

Provider support

Cross-functional collaboration

Education

Bachelor’s degree in Healthcare Administration, Business Administration, Health Services Management, or related field

Job description

ABOUT OPENLOOP

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

ABOUT THE ROLE

OpenLoop is seeking a Medical Operations Manager to join our dynamic team. In this role, you will support the day-to-day operations of our provider network, acting as a key point of connection between providers and internal teams. This non-clinical, provider-facing role is essential to maintaining operational consistency, provider engagement, and continuity of care across our telehealth programs.

You will play an important role in supporting provider workflows, schedules, and operational performance while ensuring providers feel informed, supported, and set up for success.

WHAT YOU’LL DO:

• - Monitor and support provider adherence to schedules, workflows, and operational expectations.
• - Provide operational coverage during assigned evening and weekend hours (CST) to support provider availability and continuity of care.
• - Maintain real-time visibility into provider availability and consolidate coverage gaps or operational issues as needed.
• - Serve as a primary operational point of contact for providers regarding workflows, processes, and expectations.
• - Address provider questions or concerns in a timely, professional, and supportive manner.
• - Track and support reporting on key operational and performance indicators (KPIs).
• - Identify workflow bottlenecks, inefficiencies, or recurring provider challenges and escalations as appropriate.
• - Support day-to-day provider operations by reinforcing operational standards and ensuring consistency across programs.
• - Collaborate with Workforce Management to help align provider schedules with patient demand and service goals.
• - Work closely with Quality Assurance, Patient Experience, Clinical Leadership, and IT teams to resolve operational issues impacting providers.
• - Maintain accurate documentation of provider communications, escalations, and resolution outcomes.
• - Participate in scheduled OpenLoop holiday coverage to ensure uninterrupted provider support.
• - Other duties as assigned.

WHO YOU ARE:

• - 1–3 years of experience in healthcare operations, provider support, administrative operations, or clinical operations support (healthcare experience preferred).
• - Bachelor’s Degree in Healthcare Administration, Business Administration, Health Services Management, or a related field, or equivalent experience.
• - Highly organized with strong attention to detail and follow-through; comfortable managing high-volume daily operational workflows and supporting an active provider population.
• - Clear, professional written and verbal communication skills with a strong provider-facing, service-oriented mindset.
• - Proficient with collaboration and productivity tools such as Google Workspace (Docs, Sheets, Calendar), Slack, and ticketing or workflow management systems (e.g., Zoho Desk).
• - Familiarity with identity and access management tools (e.g., Okta) and basic technical troubleshooting is a plus.
• - Able to prioritize effectively, elevate issues appropriately, and collaborate cross-functionally with Medical Operations, Practice Management, Clinical Leadership, Quality, and IT teams.
• - Comfortable working within evolving systems and workflows and contributing to continuous operational improvements based on feedback and data.

OUR BENEFITS

In addition, for salaried positions you would also be eligible for:

• - Medical, Dental, and Vision plans
• - Flexible Spending/Health Savings Accounts
• - Flexible PTO
• - 401(k) + Company Match
• - Life Insurance, Pet insurance, and more

OUR COMPANY

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.