Clinical Network Operations Lead

Optain Health; Oregon; Hybrid; USD 120,000 - 145,000; Full time

Benefits offered by this job

Competitive compensation

Health, vision, dental

Wellness reimbursement

AI/healthcare exposure

Mentor network

Job summary

Optain Health is seeking an experienced Clinical Operations Manager to own and scale our provider network across the United States. You will formalize policies, build a measurable quality program, and develop a capacity model that anticipates demand while aligning with our Medical Director.

Remote, US-based with travel as needed. You will drive governance and documentation, recruit and onboard clinicians, and partner with Product and Engineering to streamline workflows.

Qualifications

• 5+ years in healthcare operations with 2+ years managing a network of contracted or affiliated clinicians.
• Written clinical or operational policy that a physician leader signed and maintained.
• Experience running or contributing to a clinical quality, peer review, or provider performance program.
• Prior experience operating a clinician network under medical director oversight is a strong plus.
• Exposure to credentialing, medical staff services, or multistate clinician licensing is a plus; teleophthalmology background is a plus, not required.
• Experience in product discovery or operationalizing new feature launches is a plus.
• Comfortable building and reading operational dashboards and capacity models in spreadsheets or BI tools.
• Startup experience is strongly preferred; ability to build processes where little existed.

Responsibilities

• Own the grading playbook, onboarding materials, and provider network policy library; author, version, and maintain them.
• Establish documentation governance for the network with versioning and review cadence.
• Design and run the grader quality program, including sampling, over-read, discordance review, and turnaround accountability.
• Prepare quality reviews and escalations for Medical Director adjudication and carry out actions.
• Build and maintain a capacity model by state, customer, and license coverage; set recruitment triggers.

Skills

Policy writing

Operations management

Capacity modeling

Data dashboards

Remote work

Tools

BI tools

Spreadsheet modeling

Job description

Optain Health is seeking an experienced Clinical Operations Manager to own and scale our provider network across the United States. You will formalize policies, build a measurable quality program, and develop a capacity model that anticipates demand while aligning with our Medical Director.

Remote, US-based with travel as needed. You will drive governance and documentation, recruit and onboard clinicians, and partner with Product and Engineering to streamline workflows.