Remote Provider Experience & Onboarding Specialist

Alt; Des Moines (IA); Remote; USD 55,000 - 90,000; Full time

Job summary

OpenLoop is seeking a Provider Experience Specialist to join our team remotely. You will be the primary contact for providers during onboarding, ensuring a seamless and engaging start to clinical work.

Ideal candidates are 2–4 years in provider relations or onboarding, excel at communication, organization, and problem-solving, and will partner with Recruitment, Medical Operations, and IT to support onboarding and readiness.

Qualifications

• 2–4 years of experience in provider relations, onboarding, customer success, or related field (healthcare preferred).
• Strong communication and interpersonal skills to build trust quickly.
• Highly organized and proactive, able to manage multiple provider relationships.
• Confident facilitating live sessions and leading group discussions.
• Demonstrated ability to handle complex or non-routine issues and drive resolution.
• Passionate about improving provider experience and support quality.

Responsibilities

• Serve as the primary point of contact for providers during onboarding and first weeks, building trust and ensuring a positive experience.
• Coordinate onboarding logistics, including scheduling and rescheduling sessions, to maintain provider progress from offer acceptance through initial clinical shifts.
• Ensure providers are prepared for first shifts by confirming system access, credentialing, and clinical readiness.
• Conduct weekly check-ins during the first 4–6 weeks to support engagement and address questions.
• Partner cross-functionally with Recruitment, Medical Operations, Practice Management, and IT to drive onboarding completion and resolve issues.
• Facilitate and track provider cross-training opportunities to expand readiness and utilization.
• Collect and analyze provider feedback to identify trends and improvement opportunities.
• Identify process gaps, recommend improvements, and elevate concerns as appropriate.
• Maintain accurate documentation of provider progress and onboarding milestones.
• Manage complex onboarding scenarios and resolve non-routine issues with minimal oversight.
• Provide guidance and support to junior team members as needed.
• Other duties as assigned.

Skills

Provider relations

Onboarding

Customer success

Communication

Organizational skills

Facilitation

Problem solving

Job description

OpenLoop is seeking a Provider Experience Specialist to join our team remotely. You will be the primary contact for providers during onboarding, ensuring a seamless and engaging start to clinical work.

Ideal candidates are 2–4 years in provider relations or onboarding, excel at communication, organization, and problem-solving, and will partner with Recruitment, Medical Operations, and IT to support onboarding and readiness.