Telecom Tech Support Advocate | Customer Success

ServiceTitan; Beaverton (OR); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Flexible schedule

Learning and development opportunities

Medical, dental, vision benefits

Parental leave & fertility support

401k match

Job summary

ServiceTitan in Beaverton, OR is seeking a Customer Support Advocate to assist customers with our software via phone, chat, email, and screen sharing. You will become a product expert, develop creative solutions, and help minimize escalations while delivering high-quality support.

The role requires a degree or equivalent experience, strong problem-solving and communication skills, and the ability to thrive in a fast-changing environment.

Qualifications

• Bachelor’s degree or equivalent in technical support.
• Empathetic, patient, and able to interact with diverse customers.
• Thrives in a rapidly changing, feedback-oriented culture.

Responsibilities

• Serve as the first point of contact via phone, chat, email and screen sharing.
• Develop solutions and workflows to meet customer needs.
• Prevent escalations and de-escalate using support tools and testing.
• Provide technical solutions to resolve customer issues quickly and accurately.

Skills

Customer support

Troubleshooting

Communication

Problem solving

Team player

Adaptability

Education

Bachelor’s degree or equivalent experience in technical support

Tools

Salesforce Support Console

Job description

ServiceTitan in Beaverton, OR is seeking a Customer Support Advocate to assist customers with our software via phone, chat, email, and screen sharing. You will become a product expert, develop creative solutions, and help minimize escalations while delivering high-quality support.

The role requires a degree or equivalent experience, strong problem-solving and communication skills, and the ability to thrive in a fast-changing environment.