Customer Support Advocate & Tech Troubleshooter

ServiceTitan; Seattle (WA); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Flextime

Health and wellness benefits

Parental leave & fertility support

Annual bonus

Equity

One Medical membership

Job summary

ServiceTitan is seeking a Customer Support Advocate to join our Seattle-based team as the primary contact for customers across phone, chat, email, and screen-sharing channels. You will become a product expert, craft workflows to fit client needs, and resolve issues with speed and high quality.

You will de-escalate when needed using Salesforce tools and collaborate with a team to deliver outstanding support while thriving in a fast-evolving tech environment.

Qualifications

• Bachelor's degree or equivalent experience in technical support.
• Strong troubleshooting abilities.
• Empathetic and patient communication.
• Ability to adapt in a fast-changing environment.
• Self-motivated with mastery of complex software.

Responsibilities

• Act as the first point of contact to assist customers via phone, chat, email, and screen-sharing sessions.
• Become a product expert and develop creative solutions and workflows that best meet customer needs.
• Prevent escalations and de-escalate customers by leveraging support tools and resources.
• Provide comprehensive technical solutioning directly to ServiceTitan's customers to resolve customer issues with high quality and speed.

Skills

Customer support

Problem-solving

Strong communication

Empathy

Fast learning

Team player

Detail-oriented

Adaptability

Education

Bachelor's degree or equivalent experience in technical support

Tools

Salesforce Support Console

Screen-sharing tools

CRM tools

Job description

ServiceTitan is seeking a Customer Support Advocate to join our Seattle-based team as the primary contact for customers across phone, chat, email, and screen-sharing channels. You will become a product expert, craft workflows to fit client needs, and resolve issues with speed and high quality.

You will de-escalate when needed using Salesforce tools and collaborate with a team to deliver outstanding support while thriving in a fast-evolving tech environment.