Tech Support Advocate: Telecom Software Expert

ServiceTitan; Clifton (TX); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Flexible time off

Company-paid medical, dental & vision

401k match

Telehealth options

One Medical membership

Job summary

ServiceTitan is seeking a Customer Support Advocate to serve as the frontline for our software, assisting small business owners via phone, chat, email, and screen-sharing. You will become a product expert and craft creative solutions to meet customer needs.

Using Salesforce Console and internal tools, you will prevent escalations and deliver high-quality, rapid resolutions. Bachelor’s degree or equivalent experience in technical support is preferred.

Qualifications

• Bachelor’s degree preferred or equivalent experience in technical support.

Responsibilities

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
• Become a product expert and develop creative solutions and workflows that best meet customer needs.
• Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases.
• Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

Skills

Self-motivated

Customer-centric

Creative problem solving

SIP

RTP

Call flow analysis

Education

Bachelor’s degree or equivalent experience in technical support

Tools

Salesforce Support Console

Job description

ServiceTitan is seeking a Customer Support Advocate to serve as the frontline for our software, assisting small business owners via phone, chat, email, and screen-sharing. You will become a product expert and craft creative solutions to meet customer needs.

Using Salesforce Console and internal tools, you will prevent escalations and deliver high-quality, rapid resolutions. Bachelor’s degree or equivalent experience in technical support is preferred.