Tech-Savvy Customer Support Advocate (SaaS)
ServiceTitan
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Benefits offered by this job
Job summary
ServiceTitan is seeking a Customer Support Advocate in Texas to guide small business customers through our software. You will be the primary touchpoint via phone, chat, and email, providing actionable solutions and ensuring a smooth, positive experience.
You will learn our products deeply, craft workflows that fit customer needs, and leverage tools like Salesforce to resolve cases quickly. A customer-centric, can-do attitude is essential, with a willingness to grow in a fast-paced tech
Qualifications
- Experience providing multi-channel customer support (phone, chat, email).
- Ability to quickly become a product expert and develop creative workflows.
Responsibilities
- Act as the first point of contact to assist customers with our software via phone, chat, email, and screen-sharing sessions.
- Become a product expert and develop creative solutions and workflows that best meet customer needs.
- Prevent escalations and de-escalate customers using support tools and resources.
Skills
Education
Tools
Job description
ServiceTitan is seeking a Customer Support Advocate in Texas to guide small business customers through our software. You will be the primary touchpoint via phone, chat, and email, providing actionable solutions and ensuring a smooth, positive experience.
You will learn our products deeply, craft workflows that fit customer needs, and leverage tools like Salesforce to resolve cases quickly. A customer-centric, can-do attitude is essential, with a willingness to grow in a fast-paced tech
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