Customer Support Advocate: Tech Solutions Expert

ServiceTitan; Tallahassee (FL); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Flexible time off

Bonusly

Health benefits

Parental leave & fertility support

Job summary

ServiceTitan in Florida is seeking a Customer Support Advocate to be the first point of contact for customers via phone, chat, email, and screen-sharing. You will become a product expert, develop creative workflows, and resolve issues with high quality and speed.

The role emphasizes strong problem-solving, excellent communication, and the ability to thrive in a dynamic, feedback-oriented environment. A Bachelor’s degree or equivalent experience in technical support is preferred.

Qualifications

• Bachelor’s degree preferred or equivalent experience in technical support.
• Strong problem-solving and troubleshooting abilities.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide first-contact support via phone, chat, email, and screen-sharing.
• Become a product expert and design workflows to meet customer needs.
• Prevent escalations and de-escalate with support tools and testing.
• Deliver high-quality, fast technical solutions to customers.

Skills

Empathy

Communication

Problem Solving

Multi-tasking

Education

Bachelor’s degree or equivalent experience in technical support

Job description

ServiceTitan in Florida is seeking a Customer Support Advocate to be the first point of contact for customers via phone, chat, email, and screen-sharing. You will become a product expert, develop creative workflows, and resolve issues with high quality and speed.

The role emphasizes strong problem-solving, excellent communication, and the ability to thrive in a dynamic, feedback-oriented environment. A Bachelor’s degree or equivalent experience in technical support is preferred.