Launchpad: Entry-Level Customer Support & Tech Help Desk

MCI Careers; Farmers Branch (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Job summary

MCI Careers is seeking Customer Service Agents in Farmers Branch, Texas, to provide inbound customer service for commercial and public sector clients. This position offers a variety of project openings with schedules that fit diverse needs and provides significant career advancement opportunities. The role involves handling customer inquiries, troubleshooting issues, and ensuring a positive customer experience.

Ideal candidates are reliable, possess excellent communication skills, and are motivated to learn. MCI values hard work and offers competitive compensation, benefits, and a supportive environment.

Qualifications

• Must be 18 years of age or older.
• Ability to read and speak English fluently.
• Experience with data-entry utilizing a computer.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information as applicable.
• Utilize knowledge base and training to accurately answer customer questions.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Customer service orientation

Communication skills

Problem solving

Multitasking

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows PC applications

Job description

MCI Careers is seeking Customer Service Agents in Farmers Branch, Texas, to provide inbound customer service for commercial and public sector clients. This position offers a variety of project openings with schedules that fit diverse needs and provides significant career advancement opportunities. The role involves handling customer inquiries, troubleshooting issues, and ensuring a positive customer experience.

Ideal candidates are reliable, possess excellent communication skills, and are motivated to learn. MCI values hard work and offers competitive compensation, benefits, and a supportive environment.