Telecom Customer Service & Sales Associate

GCI Communication Corp; Fairbanks (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

GCI Communication Corp in Alaska is seeking a Customer Service Sales Specialist I to support our products and solutions, turning customers into life-long fans. You will deliver high-quality service while proactively acquiring, upselling, cross-selling, and retaining customers across product lines.

Meet and exceed sales goals, stay current on products and pricing, and participate in ongoing training. This role emphasizes customer focus, teamwork, and delivering an exceptional experience in a

Qualifications

• High School diploma or equivalent.
• Minimum of six (6) months general work experience.
• Preferred: Previous experience in customer service and sales; Telecommunications experience.

Responsibilities

• Meet and exceed all performance and sales goals/metrics.
• Identify opportunities to upsell products and services to new and existing customers.
• Create a first-class customer service experience.
• Handle all customer service issues in a timely and professional manner.
• Be enthusiastic and professional with peers and customers.
• Respond to customer inquiries; communicate effectively with other departments.
• Consult with customers to determine their needs.
• Remain current on GCI products, promotions, and pricing; attend ongoing training.

Skills

Customer service

Sales

Upsell & Cross-sell

Communication skills

MS Office

Cash handling

Multi-language support

Education

High School diploma or equivalent

GED equivalent

Tools

MS Office

Job description

GCI Communication Corp in Alaska is seeking a Customer Service Sales Specialist I to support our products and solutions, turning customers into life-long fans. You will deliver high-quality service while proactively acquiring, upselling, cross-selling, and retaining customers across product lines.

Meet and exceed sales goals, stay current on products and pricing, and participate in ongoing training. This role emphasizes customer focus, teamwork, and delivering an exceptional experience in a