Customer Experience & Sales Specialist I

GCI Communication Corp.; Anchorage (AK); On-site; USD 34,000 - 52,000; Full time

Job summary

GCI Communication Corp. is seeking an entry-level Customer Service Sales Specialist I in Anchorage, Alaska.

You will support GCI products and solutions, turning customers into life-long fans by promoting value, up selling, cross selling and retaining customers across applicable product lines. You will meet and exceed sales goals, assist customers in selecting the best plans, and provide an exceptional customer experience while staying current on product offerings.

Qualifications

• Entry-level sales role focused on customer service and upselling.
• Minimum six months general work experience; HS diploma or equivalent.
• Excellent communication and ability to handle customer inquiries and resolve issues.

Responsibilities

• Meet and exceed sales goals and promote products and services.
• Upsell, cross-sell, and retain customers across product lines.
• Provide high quality customer service and resolve issues in a timely manner.
• Maintain accurate records and log customer interactions.

Skills

Customer Service

Sales

Upselling

Communication

Team player

Education

High School diploma or GED

Tools

MS Office

Job description

GCI Communication Corp. is seeking an entry-level Customer Service Sales Specialist I in Anchorage, Alaska.

You will support GCI products and solutions, turning customers into life-long fans by promoting value, up selling, cross selling and retaining customers across applicable product lines. You will meet and exceed sales goals, assist customers in selecting the best plans, and provide an exceptional customer experience while staying current on product offerings.