Customer Success & Sales Associate I

GCI Communication Corp.; Juneau (AK); On-site; USD 36,000 - 48,000; Full time

Job summary

GCI Communication Corp. is seeking a Customer Service Sales Specialist I to support our products and solutions and turn customers into life-long fans.

You will bring our world-class technology to customers daily and drive value through proactive upselling, cross-selling, and retention across product lines. This entry-level role emphasizes customer focus, strong communication, and teamwork in a dynamic Alaska retail environment.

Qualifications

• Commitment to excellent customer service and achieving sales goals.
• Ability to upsell and cross-sell products and services.
• Proficient communication and interpersonal skills.

Responsibilities

• Meet and exceed sales goals/metrics.
• Identify opportunities to upsell products to customers.
• Create a first-class customer service experience.
• Handle customer service inquiries promptly and professionally.
• Collaborate with peers and departments to resolve issues.

Skills

Customer Focus

Sales

Communication

Teamwork

Adaptability

Education

High School diploma or equivalent

Job description

GCI Communication Corp. is seeking a Customer Service Sales Specialist I to support our products and solutions and turn customers into life-long fans.

You will bring our world-class technology to customers daily and drive value through proactive upselling, cross-selling, and retention across product lines. This entry-level role emphasizes customer focus, strong communication, and teamwork in a dynamic Alaska retail environment.