Customer Experience & Upsell Specialist II

GCI Communication Corp; Alaska; On-site; USD 42,000 - 66,000; Full time

Job summary

GCI Communication Corp is hiring a Customer Service Sales Specialist II in Alaska. You will apply product knowledge and sales skills to help customers select plans that fit their needs while delivering a high-quality service experience.

This role emphasizes upselling, cross-selling, and retaining customers across product lines, with ongoing training on GCI products and promotions to stay competitive.

Qualifications

• Minimum of two years of customer service and sales experience.
• Ability to support and sell products, devices, and accessories.
• Excellent English communication and interpersonal skills.

Responsibilities

• Meet and exceed all performance and sales goals/metrics.
• Identify opportunities to upsell additional products and services.
• Create a first-class customer service experience.
• Handle customer inquiries and resolve issues professionally.
• Communicate effectively with customers and other departments.
• Consult with customers to determine their needs.

Skills

Customer service

Sales

Upsell

Cross-sell

Communication

Teamwork

Education

High School diploma or equivalent

Two years customer service and sales experience

Tools

MS Office

Job description

GCI Communication Corp is hiring a Customer Service Sales Specialist II in Alaska. You will apply product knowledge and sales skills to help customers select plans that fit their needs while delivering a high-quality service experience.

This role emphasizes upselling, cross-selling, and retaining customers across product lines, with ongoing training on GCI products and promotions to stay competitive.