Entry-Level Customer Experience and Sales Specialist

GCI (General Communication Inc.); Kodiak (AK); On-site; USD 32,000 - 52,000; Full time

Job summary

GCI (General Communication Inc.) is seeking an entry-level Customer Service Sales Specialist I in Alaska. You will support GCI products, turn customers into life-long fans, and promote value through proactive upselling and cross-selling while retaining customers across product lines.

The role focuses on delivering the best customer experience, meeting sales goals, and staying current on products, pricing, and competitor offers. Alaska Arctic Region details apply.

Qualifications

• High School diploma or equivalent required.
• Minimum of six months general work experience.
• Must obtain High School diploma or GED within one year.

Responsibilities

• Meet and exceed all performance and sales goals.
• Identify opportunities to upsell products and services.
• Create a first-class customer service experience.
• Handle customer service issues in a timely and professional manner.
• Respond to inquiries about products and services; coordinate with other departments.
• Consult with customers to determine their needs.

Skills

Customer service

Sales

Communication

Teamwork

Upselling

English proficiency

Education

High School diploma or equivalent

GED within one year

Tools

MS Office

10-key calculator

Job description

GCI (General Communication Inc.) is seeking an entry-level Customer Service Sales Specialist I in Alaska. You will support GCI products, turn customers into life-long fans, and promote value through proactive upselling and cross-selling while retaining customers across product lines.

The role focuses on delivering the best customer experience, meeting sales goals, and staying current on products, pricing, and competitor offers. Alaska Arctic Region details apply.