TechOps Administrator I — Onsite SOC (TS/SCI)

Zachary Piper Solutions; Redmond (WA); On-site; USD 78,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

401k

Paid Holidays

PTO

Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center environment, delivering 24x7x365 operational support for Azure core and Office 365 platforms. The role is onsite in Redmond, WA and requires TS/SCI clearance with Full Scope Polygraph.

The position focuses on maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts.

Qualifications

• Active TS/SCI clearance with Full Scope Polygraph required.
• Bachelor’s Degree in a related field or equivalent IT training and hands‑on experience.
• Strong customer service mindset and communication skills.
• Ability to work in a fast-paced environment with shifting priorities.
• Strong troubleshooting, debugging, and problem‑solving skills.
• Ability to work under pressure in time‑sensitive outage scenarios.
• Strong written and verbal communication skills.
• Willingness to support shift work in a 24/7 operational environment.

Responsibilities

• Monitor deployment flow and report/escalate issues as needed.
• Identify volume drivers and coordinate with feature teams to drive fixes.
• Execute deployment scripts and standard operating procedures.
• Coordinate restoration actions during outages with cross-functional teams.
• Support outage restoration per SLAs and procedures.
• Document investigative and recovery actions for audits and RCA.
• Identify and implement recovery actions with engineering teams.
• Troubleshoot system issues to mitigate service disruptions.
• Update SOPs and technical documentation as needed.
• Support secure work area operations including hardware deployments and troubleshooting.

Skills

Customer service mindset

Communication skills

Troubleshooting

Problem-solving

Work under pressure

Shift work capability

Adaptability

Education

Bachelor’s Degree in related field

Tools

Azure

Office 365

Windows Server

Active Directory

Entra ID

Job description

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center environment, delivering 24x7x365 operational support for Azure core and Office 365 platforms. The role is onsite in Redmond, WA and requires TS/SCI clearance with Full Scope Polygraph.

The position focuses on maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts.