Technology Support Specialist/Systems Administrator (Temporary One-Year Appointment)

The Chronicle Of Higher Education, Inc.

Oxford (OH)

On-site

USD 48,000 - 64,000

Full time

14 days+

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Job summary

Miami University Libraries seeks a customer-focused technology professional for a one-year temporary appointment supporting library technology services and computing environments at King Library and Oxford Campus. You will help manage library devices, troubleshoot issues, document procedures, and contribute to technology projects in collaboration with Library Technology staff and central IT.

The role is well suited for an early-career tech professional seeking hands-on experience in systems

Qualifications

Bachelor's degree required or equivalent experience in information technology.
Demonstrated interest in IT, systems administration, desktop support, or related fields.
Basic knowledge of Windows, macOS, or mobile OS.

Responsibilities

Provide support for library desktop, laptop, mobile, and public computing devices.
Install, configure, maintain, and troubleshoot hardware, software, and peripherals.
Assist with management of Apple, Windows, and Chromebook devices.
Respond to and resolve technology support requests via IT ticketing system.
Maintain records of technology assets and inventories.
Assist with software deployment, updates, and endpoint security activities.
Document procedures and knowledge-base materials; assist with automation and scripting.

Skills

Customer service

Interpersonal skills

Documentation

Problem solving

Teamwork

Adaptability

Effective communication

Education

Bachelor's degree

Bachelor's degree in IT/CS/IS

Tools

Jamf

Intune

TeamDynamix

ServiceNow

Job description

Job Description Summary

Miami University Libraries seeks a customer-focused and technology-oriented professional to serve in a one-year temporary appointment supporting library technology services and computing environments.

The successful candidate will provide day-to-day support for Library computing devices, technology services, and technology projects. Working closely with Library Technology staff and Miami University's central IT organization, this position will assist with endpoint device management, technology troubleshooting, documentation, automation, and implementation of technology solutions that support library operations and services.

This position is well suited for an early-career technology professional seeking hands-on experience in systems administration, endpoint management, automation, and higher education technology.

Hiring Requirements Job Details Job Profile

Job Profile

Director, Libraries

Job Families for Job Profiles
Job Families for Job Profiles
Library Operations
Worker Sub-Type
Worker Sub-Type
Temporary (Fixed Term)
Worker Type
Worker Type
Employee
Time Type
Time Type
Full time
Compensation Grade
Compensation Grade
Unclassified U7
Primary Location
Primary Location
King Library
Primary Job Posting Location
Primary Job Posting Location
King Library
Additional Locations
Additional Locations
Oxford Campus
Additional Job Posting Locations
Additional Job Posting Locations
Oxford Campus
Scheduled Weekly Hours
Scheduled Weekly Hours
40
Work Shift
Work Shift
(empty)
Recruiting Start Date
Recruiting Start Date
07/01/2026
Target Hire Date
Target Hire Date
07/01/2026
Target End Date
Target End Date
06/30/2027
Additional Information Union Membership from Job Profile
Union Membership from Job Profile
(empty)
Allowed Unions from Job Profile
Allowed Unions from Job Profile
(empty)
Collective Agreement Details Collective Agreement
Collective Agreement
(empty)

Job Description

Primary Responsibilities

Provide support for Library desktop, laptop, mobile, and public computing devices.
Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices.
Assist with management of Apple, Windows, and Chromebook devices.
Respond to and resolve technology support requests through the IT ticketing system.
Maintain accurate records of technology assets and equipment inventories.
Assist with software deployment, updates, and endpoint security activities.
Develop and maintain technical documentation, procedures, and knowledge-base materials.
Assist with scripting, automation, and process improvement initiatives.
Monitor technology systems and report issues affecting performance, reliability, or security.
Support patron-facing technology services including printing, software access, equipment checkout, and public workstations.
Collaborate with Library Technology staff and central IT to implement technology projects and service improvements.
Research and evaluate emerging technologies and best practices.
Perform other duties as assigned.

Minimum Qualifications

Bachelor's degree
Demonstrated interest in information technology, systems administration, desktop support, or related fields.
Basic knowledge of Windows, macOS, or mobile device operating systems.
Experience troubleshooting technology issues in a work, educational, or volunteer environment.

Preferred Qualifications

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
Experience supporting Apple and/or Windows devices.
Experience with scripting, automation, or programming languages such as PowerShell, Python, Bash, or similar.
Experience with endpoint management tools such as Jamf, Intune, or similar platforms.
Experience working in a higher education, library, or customer support environment.
Experience with ticketing systems such as TeamDynamix, ServiceNow, or similar.
Strong customer service and interpersonal skills.
Ability to learn new technologies quickly and adapt to changing priorities.
Ability to communicate effectively with technical and non-technical users.
Ability to work independently and collaboratively within a team environment.