Job Posting Title Technology Support Specialist/Systems Administrator

Miami University; Oxford (OH); On-site; USD 60,000 - 62,000; Full time

Job summary

Miami University Libraries seeks a customer-focused and technology-oriented professional to support library technology services and computing environments in a one-year temporary appointment.

The successful candidate will provide day-to-day support for Library computing devices, technology services, and projects, collaborating with Library Technology staff and central IT to improve services and implement new solutions.

Qualifications

• Bachelor's degree in information technology, computer science, information systems, or related field.
• Interest/experience in information technology, systems administration, desktop support, or related areas.
• Basic knowledge of Windows, macOS, or mobile device OS and light troubleshooting experience.

Responsibilities

• Provide support for Library desktop, laptop, mobile, and public computing devices.
• Install, configure, maintain, and troubleshoot hardware, software, and peripherals.
• Assist with management of Apple and Windows devices and Chromebooks.
• Respond to and resolve technology support requests via the IT ticketing system.
• Maintain accurate records of technology assets and inventories.
• Assist with software deployment, updates, and endpoint security activities.
• Develop and maintain technical documentation, procedures, and knowledge-base materials.
• Assist with scripting, automation, and process improvement initiatives.
• Monitor technology systems and report issues affecting performance or security.
• Support patron-facing technology services including printing, software access, and equipment checkout.
• Collaborate with Library Technology and central IT to implement projects and improvements.
• Research and evaluate emerging technologies and best practices.

Skills

Customer-focused

Systems administration

Desktop support

Troubleshooting

Documentation

Automation

Scripting basics

Education

Bachelor's degree

Tools

Jamf

Intune

PowerShell

Python

Bash

Job description

Job Description Summary

Miami University Libraries seeks a customer-focused and technology-oriented professional to serve in a one-year temporary appointment supporting library technology services and computing environments.

The successful candidate will provide day-to-day support for Library computing devices, technology services, and technology projects. Working closely with Library Technology staff and Miami University's central IT organization, this position will assist with endpoint device management, technology troubleshooting, documentation, automation, and implementation of technology solutions that support library operations and services.

This position is well suited for an early-career technology professional seeking hands-on experience in systems administration, endpoint management, automation, and higher education technology.

Job Description

Primary Responsibilities

• Provide support for Library desktop, laptop, mobile, and public computing devices.

• Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices.

• Assist with management of Apple, Windows, and Chromebook devices.

• Respond to and resolve technology support requests through the IT ticketing system.

• Maintain accurate records of technology assets and equipment inventories.

• Assist with software deployment, updates, and endpoint security activities.

• Develop and maintain technical documentation, procedures, and knowledge-base materials.

• Assist with scripting, automation, and process improvement initiatives.

• Monitor technology systems and report issues affecting performance, reliability, or security.

• Support patron-facing technology services including printing, software access, equipment checkout, and public workstations.

• Collaborate with Library Technology staff and central IT to implement technology projects and service improvements.

• Research and evaluate emerging technologies and best practices.

• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's degree

• Demonstrated interest in information technology, systems administration, desktop support, or related fields.

• Basic knowledge of Windows, macOS, or mobile device operating systems.

• Experience troubleshooting technology issues in a work, educational, or volunteer environment.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.

• Experience supporting Apple and/or Windows devices.

• Experience with scripting, automation, or programming languages such as PowerShell, Python, Bash, or similar.

• Experience with endpoint management tools such as Jamf, Intune, or similar platforms.

• Experience working in a higher education, library, or customer support environment.

• Experience with ticketing systems such as TeamDynamix, ServiceNow, or similar.

• Strong customer service and interpersonal skills.

• Ability to learn new technologies quickly and adapt to changing priorities.

• Ability to communicate effectively with technical and non-technical users.

• Ability to work independently and collaboratively within a team environment.

Additional Position Information (if applicable)

Required Application Documents

Resume/CV and cover letter

Special Instructions (if applicable)

Position Salary Minimum

$60,000

Position Salary Maximum

$62,000

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work

For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement

Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect.

We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs.

We believe in honesty, integrity, and the importance of moral conduct.

We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University's mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities.

Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices.

Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513-529-3560.

Clery Act

As part of the University's commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities.

This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking.

Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.