Library Technology Support & Automation Specialist

Miami University; Oxford (OH); On-site; USD 60,000 - 62,000; Full time

Job summary

Miami University Libraries seeks a customer-focused and technology-oriented professional to support library technology services and computing environments in a one-year temporary appointment.

The successful candidate will provide day-to-day support for Library computing devices, technology services, and projects, collaborating with Library Technology staff and central IT to improve services and implement new solutions.

Qualifications

• Bachelor's degree in information technology, computer science, information systems, or related field.
• Interest/experience in information technology, systems administration, desktop support, or related areas.
• Basic knowledge of Windows, macOS, or mobile device OS and light troubleshooting experience.

Responsibilities

• Provide support for Library desktop, laptop, mobile, and public computing devices.
• Install, configure, maintain, and troubleshoot hardware, software, and peripherals.
• Assist with management of Apple and Windows devices and Chromebooks.
• Respond to and resolve technology support requests via the IT ticketing system.
• Maintain accurate records of technology assets and inventories.
• Assist with software deployment, updates, and endpoint security activities.
• Develop and maintain technical documentation, procedures, and knowledge-base materials.
• Assist with scripting, automation, and process improvement initiatives.
• Monitor technology systems and report issues affecting performance or security.
• Support patron-facing technology services including printing, software access, and equipment checkout.
• Collaborate with Library Technology and central IT to implement projects and improvements.
• Research and evaluate emerging technologies and best practices.

Skills

Customer-focused

Systems administration

Desktop support

Troubleshooting

Documentation

Automation

Scripting basics

Education

Bachelor's degree

Tools

Jamf

Intune

PowerShell

Python

Bash

Job description

Miami University Libraries seeks a customer-focused and technology-oriented professional to support library technology services and computing environments in a one-year temporary appointment.

The successful candidate will provide day-to-day support for Library computing devices, technology services, and projects, collaborating with Library Technology staff and central IT to improve services and implement new solutions.