Technology Support Specialist/Systems Administrator (Temporary One-Year Appointment)

100 Miami University; United States; On-site; USD 60,000 - 62,000; Full time

Job summary

Miami University Libraries seeks a Technology Support Specialist/Systems Administrator (Temporary One-Year Appointment) to provide day-to-day support for library computing devices, software, and services. The role involves endpoint management, scripting, automation, documentation, and collaboration with Library Technology staff and central IT to implement solutions.

Ideal candidates have a Bachelor's degree and strong customer service skills, with experience in Windows, macOS, or mobile

Qualifications

• Bachelor's degree in information technology, computer science, information systems, or a related field.
• Interest in information technology, systems administration, desktop support, or related fields.
• Experience troubleshooting technology issues in work, educational, or volunteer environments.

Responsibilities

• Provide support for Library desktop, laptop, mobile, and public computing devices.
• Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices.
• Assist with management of Apple, Windows, and Chromebook devices.
• Respond to and resolve technology support requests through the IT ticketing system.

Skills

Customer service skills

Interpersonal skills

Ability to learn new technologies

Communication with technical and non-­

Education

Bachelor's degree

Bachelor's degree in IT/CS/IS or related field

Tools

PowerShell

Python

Bash

Jamf

Intune

Job description

Job Title

Technology Support Specialist/Systems Administrator (Temporary One-Year Appointment)

Summary

Miami University Libraries seeks a customer-focused and technology-oriented professional to serve in a one-year temporary appointment supporting library technology services and computing environments. The successful candidate will provide day-to-day support for Library computing devices, technology services, and technology projects. Working closely with Library Technology staff and Miami University's central IT organization, this position will assist with endpoint device management, technology troubleshooting, documentation, automation, and implementation of technology solutions that support library operations and services. This position is well suited for an early-career technology professional seeking hands-on experience in systems administration, endpoint management, automation, and higher education technology.

Primary Responsibilities

• Provide support for Library desktop, laptop, mobile, and public computing devices.
• Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices.
• Assist with management of Apple, Windows, and Chromebook devices.
• Respond to and resolve technology support requests through the IT ticketing system.
• Maintain accurate records of technology assets and equipment inventories.
• Assist with software deployment, updates, and endpoint security activities.
• Develop and maintain technical documentation, procedures, and knowledge-base materials.
• Assist with scripting, automation, and process improvement initiatives.
• Monitor technology systems and report issues affecting performance, reliability, or security.
• Support patron-facing technology services including printing, software access, equipment checkout, and public workstations.
• Collaborate with Library Technology staff and central IT to implement technology projects and service improvements.
• Research and evaluate emerging technologies and best practices.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's degree.
• Demonstrated interest in information technology, systems administration, desktop support, or related fields.
• Basic knowledge of Windows, macOS, or mobile device operating systems.
• Experience troubleshooting technology issues in a work, educational, or volunteer environment.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Experience supporting Apple and/or Windows devices.
• Experience with scripting, automation, or programming languages such as PowerShell, Python, Bash, or similar.
• Experience with endpoint management tools such as Jamf, Intune, or similar platforms.
• Experience working in a higher education, library, or customer support environment.
• Experience with ticketing systems such as TeamDynamix, ServiceNow, or similar.
• Strong customer service and interpersonal skills.
• Ability to learn new technologies quickly and adapt to changing priorities.
• Ability to communicate effectively with technical and non-technical users.
• Ability to work independently and collaboratively within a team environment.

Additional Position Information

• Position Salary Minimum: $60,000
• Position Salary Maximum: $62,000
• Criminal background check is required.
• Remote work is a work arrangement that can be modified or revoked by Miami University at any time.

Required Application Documents

• Resume/CV and cover letter.

Equal Opportunity/Affirmative Action Statement

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. This organization participates in E-Verify.