Hybrid Tech Support & Systems Admin (1-Year)

miamioh.edu; Oxford (OH); Hybrid; USD 60,000 - 62,000; Full time

Job summary

Miami University Libraries seeks a customer-focused and technology-oriented professional to serve in a one-year temporary appointment supporting library technology services and computing environments. The successful candidate will provide day-to-day support for Library computing devices, technology services, and technology projects.

This position offers hands-on experience in systems administration, endpoint management, automation, and higher education technology within a university library

Qualifications

• Bachelor's degree in a related field.
• Basic knowledge of Windows, macOS, or mobile device operating systems.
• Experience troubleshooting technology issues in a work, educational, or volunteer environment.

Responsibilities

• Provide support for Library desktop, laptop, mobile, and public computing devices.
• Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices.
• Assist with management of Apple, Windows, and Chromebook devices.
• Respond to and resolve technology support requests through the IT ticketing system.
• Maintain accurate records of technology assets and equipment inventories.
• Assist with scripting, automation, and process improvement initiatives.
• Monitor technology systems and report issues affecting performance, reliability, or security.
• Support patron-facing technology services including printing, software access, equipment checkout, and public workstations.
• Collaborate with Library Technology staff and central IT to implement technology projects and service improvements.
• Research and evaluate emerging technologies and best practices.

Skills

Customer service

Interpersonal skills

Communication

Learn new technologies

Work independently

Team collaboration

Education

Bachelor's degree

Tools

Jamf

Intune

TeamDynamix

ServiceNow

PowerShell

Python

Job description

Miami University Libraries seeks a customer-focused and technology-oriented professional to serve in a one-year temporary appointment supporting library technology services and computing environments. The successful candidate will provide day-to-day support for Library computing devices, technology services, and technology projects.

This position offers hands-on experience in systems administration, endpoint management, automation, and higher education technology within a university library