Tech Support Student Assistant

100 Miami University; United States; On-site; USD 16,531 - 20,664; Part time

Job summary

100 Miami University is seeking a Tech Support Student Assistant to serve as the first point of contact for customers at the Tech Support Lounge. Responsibilities include greeting customers, diagnosing technical issues, and providing support for technology-related problems. The ideal candidate should have basic knowledge of IT, excellent communication skills, and a strong desire to assist others.

This position offers a unique opportunity to gain experience in IT services while ensuring high customer satisfaction through effective service delivery.

Qualifications

• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Customer service experience or a strong desire to help others.

Responsibilities

• Greet customers promptly at the Tech Support Lounge.
• Conduct assessments of customer-reported technical issues.
• Perform troubleshooting for hardware and software problems.
• Assist with loaner computer program requests.

Skills

Basic knowledge of computer hardware and software

Strong problem-solving skills

Excellent communication skills

Customer service experience

Ability to work independently and in a team

Job description

Job Title

Tech Support Student Assistant

Department

IT Process and Planning

Worker Type

Student (Fixed Term)

Pay Information

For hourly student pay rates, visit the Student Job Classification page on the Office of Human Resources website. For salaried student positions, contact the department for pay information.

Duration of Appointment

Beginning late Spring of 2026 until eligibility ends

Summary

The Tech Support Assistant will serve as the first point of contact for customers at the Tech Support Lounge. This role involves greeting customers, providing initial diagnosis and troubleshooting of technical issues, and offering general support for a range of technology‑related problems. The position aims to ensure a high level of customer satisfaction through effective and efficient service delivery.

Services Provided

• Loaner Computer Program
• Hardware Diagnostics
• Guided Software Diagnostics and Repair
• Repair Depot
• Safe Vendor Meeting Zone
• DIY Repair Bench

Essential Duties

• Greet customers promptly and courteously as they arrive at the Tech Support Lounge.
• Conduct initial assessments of customer‑reported technical issues.
• Perform basic troubleshooting and diagnosis for hardware and software problems.
• Assist customers with loaner computer program requests and explain terms.
• Guide customers through software diagnostics and repair processes, including OS updates, virus removal, and data backup.
• Facilitate shipping and receiving of laptops for manufacturer repairs and manage loaner computer logistics.
• Provide a safe environment for vendor meetings and assist in scheduling use of workbenches.
• Escalate complex issues to full‑time staff as needed.
• Maintain accurate records of customer interactions and services provided.
• Provide guidance and support on the use of university‑supported technology and software.
• Collaborate with team members to improve service processes and customer experience.
• Participate in training sessions to stay updated on the latest technology and support techniques.

Minimum Qualifications

• Basic knowledge of computer hardware and software.
• Strong problem‑solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer service experience or a strong desire to help others.

Desired Qualifications

• Prior experience in a technical support role.
• Familiarity with university‑specific technology and software systems.
• Ability to diagnose and resolve common technical issues.
• Experience with customer service or in a retail environment.
• Strong organizational skills and ability to multitask.
• Demonstrated ability to learn new technologies quickly.

Required Application Documents

Resume/CV

EEO Statement

Miami University is an Equal Opportunity/Affirmative Action employer and encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination, and retaliation on the basis of age, color, disability, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513‑529‑3560.

Contact Information

Bob Black, Director, IT Process and Planning, IT Services