Technology Support Specialist II — Help Desk Pro

Domino's Pizza; Ann Arbor Charter Township (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Holidays and Vacation

Medical, Dental & Vision benefits

No-cost mental health support

Job summary

Domino’s Pizza is seeking a Technology Support Rep II to deliver live Level 1 support for In-Store Operators at our Ann Arbor headquarters. You will diagnose, resolve, and document issues with proprietary software, hardware, and peripherals, ensuring timely follow-up with customers.

The role emphasizes thorough troubleshooting notes, ongoing training with new tech, and working in our World Resource Center in Ann Arbor, MI.

Qualifications

• High school diploma required; Bachelor’s degree preferred.
• Experience in Help Desk and remote support.
• Familiarity with basic networking troubleshooting.
• Strong written and verbal communication skills.
• Typing proficiency and ability to take thorough notes while troubleshooting.
• Strong interpersonal and empathetic communication with varied technical levels.

Responsibilities

• Provide effective, live Level 1 support for Domino’s In-Store Operators.
• Document reported issues and troubleshooting steps thoroughly.
• Ongoing training as new technology is implemented across the brand.
• Work on-site at the World Resource Center in Ann Arbor, MI.
• Must be open to nights and weekends after initial training; typical shifts vary.

Skills

Help desk experience

Remote support experience

Networking troubleshooting

Communication skills

Typing proficiency

Interpersonal skills

Multitasking

Organize and prioritize

Education

High school diploma

Bachelor’s degree (preferred)

Tools

ServiceNow

Job description

Domino’s Pizza is seeking a Technology Support Rep II to deliver live Level 1 support for In-Store Operators at our Ann Arbor headquarters. You will diagnose, resolve, and document issues with proprietary software, hardware, and peripherals, ensuring timely follow-up with customers.

The role emphasizes thorough troubleshooting notes, ongoing training with new tech, and working in our World Resource Center in Ann Arbor, MI.