IT Help Desk Analyst II — Flexible Hours

CCentral; Syracuse (KS); On-site; USD 42,000 - 65,000; Full time

Job summary

Restaurant Brands International in the United States seeks an IT Support/HelpDesk specialist to provide user-focused technical assistance for restaurant teams across existing and new platforms. You will diagnose issues, install updates, and communicate solutions clearly.

The role requires 2+ years in IT support, familiarity with HelpDesk software, and experience with POS/back-office applications in a retail environment. On-site, multi-shift coverage is expected, including nights and weekends.

Qualifications

• 2+ years of experience in an IT support/HelpDesk role.
• Experience with HelpDesk software and remote support tools.
• Retail experience including POS and Back Office applications.
• Experience in a multi-shift or 24/7 environment preferred.
• Good understanding of LAN/WAN and Wi-Fi networking.

Responsibilities

• Provide effective communication of support solutions to restaurant personnel on existing and new technology platforms.
• Install and update hardware and software to resolve system issues per procedures.
• Diagnose and document system issues and ensure timely resolution.
• Escalate unresolved issues to the correct resource and follow up until resolved.
• Organize and prioritize tasks to meet deadlines; accommodate night/weekend rotations.

Skills

IT support

HelpDesk

Remote support

Networking basics

Tools

HelpDesk software

Remote support tools

Job description

Restaurant Brands International in the United States seeks an IT Support/HelpDesk specialist to provide user-focused technical assistance for restaurant teams across existing and new platforms. You will diagnose issues, install updates, and communicate solutions clearly.

The role requires 2+ years in IT support, familiarity with HelpDesk software, and experience with POS/back-office applications in a retail environment. On-site, multi-shift coverage is expected, including nights and weekends.