Tech Support Lead: Incident Triage & Cross‑Team Liaison

Domino's; Ann Arbor Charter Township (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Holidays and Vacation

Medical, Dental & Vision benefits

No-cost mental health support

Childcare tuition discounts

401k matching contributions

Company bonus

Job summary

Domino's is looking for a Technology Support II in Ann Arbor Charter Township, Michigan. This role involves owning complex technical issues, ensuring system stability, and translating technical findings into business impacts.

The ideal candidate will have experience in coordinating incident responses and strong troubleshooting skills. This position also offers a range of benefits including paid holidays, wellness programs, and retirement contributions.

Qualifications

• Demonstrated experience supporting complex technical environments.
• Experience in technical writing, content creation, or writing online help/knowledge base articles.

Responsibilities

• Own complex issues and incidents end-to-end, ensuring stability and customer trust.
• Lead incident triage and coordination across teams.
• Translate technical findings into business impact and actionable insights.

Skills

Advanced troubleshooting and diagnostic skills

Experience leading or coordinating incident response

Strong ability to communicate technical concepts in business terms

Experience collaborating with Engineering, Product, or Platform teams

Proven experience in technical writing

Job description

Domino's is looking for a Technology Support II in Ann Arbor Charter Township, Michigan. This role involves owning complex technical issues, ensuring system stability, and translating technical findings into business impacts.

The ideal candidate will have experience in coordinating incident responses and strong troubleshooting skills. This position also offers a range of benefits including paid holidays, wellness programs, and retirement contributions.