Senior Technology Support & Incident Lead

Domino's Corporate; Ann Arbor (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits that start on the first day of employment

No-cost mental health support for employee and dependents

401k matching contributions

Job summary

Domino's Corporate in Ann Arbor, Michigan is seeking a Technology Support III to manage complex technical issues and ensure system stability and customer trust. This role involves leading incident triage, coordinating cross‑functional teams, and translating technical findings into actionable business insights.

The ideal candidate should have advanced troubleshooting skills, experience with incident response, and be able to communicate technical concepts effectively. Benefits include medical, dental, and vision from the first day, along with 401k matching and paid holidays.

Qualifications

• Demonstrated experience supporting complex technical environments.
• Proven experience in technical writing and content creation.
• Experience collaborating with Engineering, Product, or Platform teams.

Responsibilities

• Own complex issues and incidents end-to-end, ensuring stability and customer trust.
• Lead incident triage and coordination across teams.
• Translate technical findings into business impact and actionable insights.

Skills

Advanced troubleshooting and diagnostic skills

Strong ability to communicate technical concepts in business terms

Experience leading or coordinating incident response

Experience supporting complex technical environments

Education

Bachelor’s degree preferred

Job description

Domino's Corporate in Ann Arbor, Michigan is seeking a Technology Support III to manage complex technical issues and ensure system stability and customer trust. This role involves leading incident triage, coordinating cross‑functional teams, and translating technical findings into actionable business insights.

The ideal candidate should have advanced troubleshooting skills, experience with incident response, and be able to communicate technical concepts effectively. Benefits include medical, dental, and vision from the first day, along with 401k matching and paid holidays.