Technology Support Representative II

Domino's Pizza; Ann Arbor Charter Township (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Holidays and Vacation

Medical, Dental & Vision benefits

No-cost mental health support

Job summary

Domino’s Pizza is seeking a Technology Support Rep II to deliver live Level 1 support for In-Store Operators at our Ann Arbor headquarters. You will diagnose, resolve, and document issues with proprietary software, hardware, and peripherals, ensuring timely follow-up with customers.

The role emphasizes thorough troubleshooting notes, ongoing training with new tech, and working in our World Resource Center in Ann Arbor, MI.

Qualifications

• High school diploma required; Bachelor’s degree preferred.
• Experience in Help Desk and remote support.
• Familiarity with basic networking troubleshooting.
• Strong written and verbal communication skills.
• Typing proficiency and ability to take thorough notes while troubleshooting.
• Strong interpersonal and empathetic communication with varied technical levels.

Responsibilities

• Provide effective, live Level 1 support for Domino’s In-Store Operators.
• Document reported issues and troubleshooting steps thoroughly.
• Ongoing training as new technology is implemented across the brand.
• Work on-site at the World Resource Center in Ann Arbor, MI.
• Must be open to nights and weekends after initial training; typical shifts vary.

Skills

Help desk experience

Remote support experience

Networking troubleshooting

Communication skills

Typing proficiency

Interpersonal skills

Multitasking

Organize and prioritize

Education

High school diploma

Bachelor’s degree (preferred)

Tools

ServiceNow

Job description

Company Description

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately:we’rea reshaped, reenergized brand of honesty,transparencyand accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores.That’sjust thetip of the iceberg…or as we mightsay,one “slice” of the pie! If this sounds like abrandyou’dlike to be a part of, consider joining our team!

Job Description

The Technology Support Rep II will belocatedat the Domino's headquarters in Ann Arbor, MI, providing effective, live Level 1 support for Domino’s In-Store Operators. The Help Desk Representative remotely diagnoses and resolves routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) They follow up with our customers to ensure calls are resolved and closed promptly.

Other aspects of the role include:

Keeping thorough documentation of reported issues and steps taken in troubleshooting.

Ongoing training asnew technologyis implemented throughout the Domino’s brand

Workinginour beautiful World Resource Center in Ann Arbor, Michigan.

The first 2-4 weeks of the role will be training and M-F, 9am-6pm EST. Following training, must be open to working nights and weekends! Typical shifts include: 8am-5pm, 9am-6pm, 10am-7pm,12am-9pm, 3pm-12am, 5pm-2am, 12am-9am

All day shifts will be on site 4 days per week if working Monday-Thursday. If starting at or after 3pm on site is notrequired.

Qualifications

What you need to have:

High school diplomarequired- Bachelor’s degree preferred

Abilityto work nights and weekends isa must!

Help Desk Experience and remote support experience preferred

Familiarity with basic networking troubleshooting

Strong detail oriented, communication skills both written and verbal

Typingproficiency, ability to keep up to date and thorough notes while actively troubleshooting an issue.

Strong interpersonal skills, soft skills such asempathyand the ability to speak to folks of widely varying levels of technological skill and knowledge.

Great problem-solving/investigative skills

Ability to multitask

Ability to independently plan, organize and prioritize one’s own activities

Persistent work ethic with a positive, team player mentality

What makes you stand out:

Experience using a Ticketing Management applications (ServiceNow)

2+ Years of Help Desk Experience

SQL Experience (Reading and executing existing queries)

Ability to work on call in a rotation with multiple other technicians

Additional Information

Benefits:

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus