POS & Delivery Platform Tech Support Specialist

Little Caesars Pizza; United States; Híbrido; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

Little Caesars Pizza is seeking a responsive technical support specialist to provide first-level assistance for Caesar Vision POS products, peripherals, and related delivery platforms across corporate and franchise stores worldwide.

You will log requests, diagnose routine issues, escalate complex incidents, and document resolutions in ServiceNow, while coordinating with stores, franchisees, and delivery partners.

Formación

• High school diploma, GED, or equivalent.
• Minimum one year in customer service, technical support, help desk, or related environment.
• Ability to work assigned schedules including evenings, weekends, holidays, or other required shifts.

Responsabilidades

• Respond to client inquiries and technical support requests related to software, hardware, and delivery service platforms.
• Gather information, analyze issues, and apply troubleshooting methodologies to identify and resolve problems.
• Escalate unresolved or complex issues to appropriate support resources.
• Provide application and system support to end users.
• Follow up with customers to confirm issue resolution and satisfaction.
• Deliver support via phone, email, and other approved channels.
• Document support requests and resolutions within ServiceNow.
• Identify and report issue trends to leadership.
• Support operating schedules that may include evenings, weekends, holidays, or 24x7 coverage for international locations.

Conocimientos

Customer service

Technical support

Help desk support

Call center operations

Communication

Educación

High school diploma

GED

Herramientas

ServiceNow

Call center software

POS systems

Descripción del empleo

Little Caesars Pizza is seeking a responsive technical support specialist to provide first-level assistance for Caesar Vision POS products, peripherals, and related delivery platforms across corporate and franchise stores worldwide.

You will log requests, diagnose routine issues, escalate complex incidents, and document resolutions in ServiceNow, while coordinating with stores, franchisees, and delivery partners.