Technology Support Representative II

Domino's; Ann Arbor Charter Township (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Holidays and Vacation

Medical, Dental & Vision benefits

No-cost mental health support

Childcare tuition discounts

401k matching contributions

Company bonus

Job summary

Domino's is looking for a Technology Support II in Ann Arbor Charter Township, Michigan. This role involves owning complex technical issues, ensuring system stability, and translating technical findings into business impacts.

The ideal candidate will have experience in coordinating incident responses and strong troubleshooting skills. This position also offers a range of benefits including paid holidays, wellness programs, and retirement contributions.

Qualifications

• Demonstrated experience supporting complex technical environments.
• Experience in technical writing, content creation, or writing online help/knowledge base articles.

Responsibilities

• Own complex issues and incidents end-to-end, ensuring stability and customer trust.
• Lead incident triage and coordination across teams.
• Translate technical findings into business impact and actionable insights.

Skills

Advanced troubleshooting and diagnostic skills

Experience leading or coordinating incident response

Strong ability to communicate technical concepts in business terms

Experience collaborating with Engineering, Product, or Platform teams

Proven experience in technical writing

Job description

Company Description

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Description

The Technology Support II role owns complex technical issues and incidents end‑to‑end, ensuring system stability, risk mitigation, and customer trust. This role applies advanced diagnostics and systems thinking while leading incident triage, coordinating cross‑functional response, and serving as the primary bridge between GlobalCare and Engineering, Product, and Platform teams. The position plays a critical role in translating technical findings into business impact and institutionalizing learning across the support model.

Main Responsibilities

• Own complex issues and incidents end‑to‑end, ensuring stability, risk mitigation, and customer trust
• Lead incident triage and coordination, driving urgency, clarity, and accountability across teams
• Apply systems thinking and advanced diagnostics to identify root cause and prevent recurrence
• Act as the primary liaison between GlobalCare and Engineering, Product, and Platform teams, influencing priorities and outcomes
• Translate technical findings into business impact, trends, and actionable insights
• Maintain clear, consistent communication with all stakeholders throughout the incident lifecycle
• Build and maintain knowledge base articles
• Coach teams in real time during active incidents to improve capability and outcomes

Qualifications

• Demonstrated experience supporting complex technical environments
• Advanced troubleshooting and diagnostic skills
• Experience leading or coordinating incident response
• Strong ability to communicate technical concepts in business terms
• Experience collaborating with Engineering, Product, or Platform teams
• Proven experience in technical writing, content creation, or writing online help/knowledge base articles.

Additional Information

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus

All your information will be kept confidential according to EEO guidelines.