Remote Help Desk Specialist - POS & Delivery

Bazeta; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Little Caesars is seeking a Help Desk Representative to provide first-level technical support for Caesar Vision POS products and related peripherals. You will log, diagnose, and resolve routine issues, escalating complex cases when needed, and support stores, franchisees, and delivery service partners globally.

You will handle inquiries via phone, email, and other channels, document resolutions, and participate in rotating schedules including evenings or weekends to support international

Qualifications

• High school diploma, GED, or equivalent.
• Minimum one year of experience in customer service, technical support, help desk, call center operations, or related environment.
• Ability to work assigned schedules including evenings, weekends, or holidays.

Responsibilities

• Respond to client inquiries and technical support requests related to software, hardware, and delivery service platforms.
• Gather information, analyze issues, and apply troubleshooting methodologies to identify and resolve problems when possible.
• Escalate unresolved or complex issues to appropriate support resources.
• Provide application and system support to end users.
• Follow up with customers to confirm issue resolution and satisfaction.
• Deliver support via phone, email, and other approved communication channels.
• Document support requests and resolutions within the ServiceNow call tracking system.
• Identify and report issue trends to leadership.
• Support operational schedules that may include evenings, weekends, holidays, or 24x7 coverage for international locations.

Skills

Customer service

Technical support

Call center software

ServiceNow

POS systems

Education

High school diploma/ GED

Tools

ServiceNow

Job description

Little Caesars is seeking a Help Desk Representative to provide first-level technical support for Caesar Vision POS products and related peripherals. You will log, diagnose, and resolve routine issues, escalating complex cases when needed, and support stores, franchisees, and delivery service partners globally.

You will handle inquiries via phone, email, and other channels, document resolutions, and participate in rotating schedules including evenings or weekends to support international