Technology Project Lead - Cityworks & Analytics

City-of-Raleigh-N; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

The City of Raleigh Solid Waste Services Department seeks a Technology Analyst to support the Administrative Division with technology projects and initiatives. You will serve as a project lead for department-wide efforts, collaborating with staff, vendors, and IT partners.

You will analyze needs, document requirements, and implement solutions in Cityworks, AVL/telematics, or other systems, while providing user training and ongoing support.

Qualifications

• Associate degree or 2 years of college in IT/CS; 1–3 years in asset management or system administration.
• Substitution of equivalent training/experience allowed.
• Valid NC Class C Driver’s License or ability to obtain within 60 days.
• CompTIA A+ and Microsoft Certification preferred.
• Experience with Cityworks preferred.

Responsibilities

• Manages technical projects; defines system requirements, priorities and viable alternatives; presents solutions to stakeholders; prioritizes and coordinates tasks; maintains schedules and provides project updates; fosters organizational change management.
• Serves as project team member on projects with technical components; analyzes and documents requirements.
• Performs needs analysis; researches technologies for current and future projects; identifies and implements technical solutions and productivity enhancements.
• Oversees business processes and system solutions; identifies, develops, implements and/or maintains technology solutions.
• Provides technology support for Solid Waste Staff; provides application support including system debugging, updating and configuration, user support; documentation creation/management.
• Coordinates vendor relationships; acts as the point of contact between Solid Waste and external vendors/partners.
• Provides analytical support of assigned business systems, servers and applications; develops and maintains reports, technical system documentation, end user reporting tools, database structures, queries and/or technical reference materials; develops system interfaces and extracts/migrates data.
• Provides user training and technical guidance.

Skills

Project coordination

Technical troubleshooting

System and application support

Reporting and data analysis

Communication and customer service

Staff/vendor IT collaboration

Education

Associate's degree or 2 years college in IT/CS

1–3 years in asset management or system administration

Equivalent training/experience

Tools

Cityworks

AVL/telematics software

Job description

The City of Raleigh Solid Waste Services Department seeks a Technology Analyst to support the Administrative Division with technology projects and initiatives. You will serve as a project lead for department-wide efforts, collaborating with staff, vendors, and IT partners.

You will analyze needs, document requirements, and implement solutions in Cityworks, AVL/telematics, or other systems, while providing user training and ongoing support.