Application Analyst — Local Government Tech & Training Focus

Town of Wake Forest, NC; Wake Forest (NC); On-site; USD 88,000 - 92,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Paid time off

Paid parental leave

Job summary

The Town of Wake Forest, NC is seeking a qualified software analyst to support and optimize critical applications across departments. You will configure systems like Laserfiche, Tyler New World, and Microsoft 365, troubleshoot issues, and tailor solutions to meet diverse needs.

The role emphasizes collaboration, documentation, and ongoing professional development. Applicants should hold a four-year degree in CS/IT or related field and have experience in software implementation within government

Qualifications

• The candidate should have experience configuring and supporting software applications such as Laserfiche, Tyler New World, OpenGov Cartegraph, and Microsoft 365.
• Strong analytical, problem-solving and communication skills are essential for troubleshooting independently and collaborating with departments.
• Experience in a local government environment is preferred; a four-year degree in CS/IT or related field is expected.

Responsibilities

• Manage and maintain software applications used across departments, including configuration and user management.
• Provide end-user support, troubleshoot issues, and ensure reliable operation of critical systems.
• Collaborate with staff to understand needs and customize applications to meet requirements.
• Develop documentation, training materials, and best-practice guides for software use.
• Assist in selecting, procuring, and implementing new software solutions and integrations.

Skills

Analytical skills

Problem-solving

Communication

Interpersonal skills

Education

Bachelor's degree in CS/IT or related field

Tools

Laserfiche

Tyler New World

OpenGov Cartegraph

Microsoft 365

JavaScript

HTML

CSS

SQL

Job description

The Town of Wake Forest, NC is seeking a qualified software analyst to support and optimize critical applications across departments. You will configure systems like Laserfiche, Tyler New World, and Microsoft 365, troubleshoot issues, and tailor solutions to meet diverse needs.

The role emphasizes collaboration, documentation, and ongoing professional development. Applicants should hold a four-year degree in CS/IT or related field and have experience in software implementation within government