IT Support Associate

University of Nebraska-Lincoln; Lincoln (NE); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Generous paid time off

Comprehensive insurance options

Employee and dependent scholarship

Robust retirement plans

Job summary

University of Nebraska–Lincoln is seeking an IT Support Associate to deliver responsive, customer-focused technology support for faculty, staff, and students across the Hixson-Lied College of Fine and Performing Arts. This role coordinates day-to-day help desk operations and collaborates with university IT partners to ensure reliable services.

The successful candidate communicates clearly, balances hands-on technical support with desk coordination, and supervises 2–3 student workers.

Qualifications

• Associate degree plus two years IT/help desk experience.
• Experience troubleshooting hardware, software, OS, and peripherals.
• Ability to communicate technical info to users with varying knowledge.

Responsibilities

• Providing end-user, classroom, and help desk support, including troubleshooting and resolving routine technology issues.
• Coordinating help desk operations by triaging support requests, escalating complex issues as appropriate, and ensuring timely follow-up and resolution.
• Supervising 2–3 student workers, including hiring, training, scheduling, assigning work, and ensuring consistent help desk coverage and service quality.
• Supporting a variety of college and NU Information Technology Services systems and services through cross-training and collaboration with technology partners.
• Identifying opportunities to improve technology support by analyzing service trends, researching solutions, documenting procedures, and implementing approved improvements.

Skills

User support

Troubleshooting

Communication

Team supervision

Education

Associate degree in computer science, information technology, or related field

Bachelor's degree preferred in related field

Tools

Help desk / ticketing system

Asset management

Endpoint support

Classroom technology

Job description

Working Title

IT Support Associate

Department

Hixson Lied Fine & Performing Arts-0898

Description Of Work

The IT Support Associate provides responsive, customer-focused technology support for faculty, staff, and students across the Hixson-Lied College of Fine and Performing Arts. This position coordinates day-to-day help desk operations and works collaboratively with college and NU Information Technology Services partners to ensure reliable technology services and support.

Responsibilities Include

• Providing end-user, classroom, and help desk support, including troubleshooting and resolving routine and intermediate technology issues.
• Coordinating help desk operations by triaging support requests, escalating complex issues as appropriate, and ensuring timely follow-up and resolution.
• Supervising 2–3 student workers, including hiring, training, scheduling, assigning work, and ensuring consistent help desk coverage and service quality.
• Supporting a variety of college and NU Information Technology Services systems and services through cross-training and collaboration with technology partners.
• Identifying opportunities to improve technology support by analyzing service trends, researching solutions, documenting procedures, and implementing approved improvements.

We Seek

A service-oriented technology professional who enjoys solving problems and helping others. The successful candidate is an effective communicator who is organized, dependable, and able to balance hands-on technical support with coordinating help desk operations and supervising student employees.

Note: Sponsorship will not be offered for this position.

About Us

At the University of Nebraska–Lincoln, we’re proud to be consistently recognized by Forbes as a top employer and recently earned the Lincoln Family Friendly Workplace certification. We are known for our welcoming, supportive environment, commitment to professional growth, and outstanding benefits. UNL isn’t just a workplace; it’s a place to build your career and make a meaningful impact in Nebraska.

When you join our team as a full-time, regular staff member, you’ll enjoy:

• Generous paid time off including vacation, sick leave, parental leave, and holidays
• Comprehensive insurance options including medical, dental, vision, and life coverage
• Employee and dependent scholarship programs to pursue higher education
• Robust retirement plans with university match

Learn more about working at UNL : https://go.unl.edu/aboutus

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. See https://go.unl.edu/nondiscrimination

Minimum Required Qualifications

• Associate’s degree in computer science, information technology, or a related field, plus two (2) years of progressively responsible experience providing IT, help desk, classroom technology, or related technical support. Equivalent education/experience considered.
• Experience troubleshooting computer hardware, software, operating systems, peripheral devices, and routine technology problems.
• Ability to communicate technical information to users with varying levels of technical knowledge.

Preferred Qualifications

The following qualifications are preferred but not required:

• Bachelor’s degree in computer science, information technology, management information systems, education technology, business, a field of the arts, or a related field.
• Experience supervising, training, scheduling, or providing day-to-day direction to students or other staff.
• Experience using help desk/ticketing, asset management, endpoint support, classroom technology, or university technology systems.
• Experience supporting both Mac and Windows environments.
• Experience assisting with technology purchasing, inventory, deployment, documentation, or service improvement.
• Relevant technology support certification, such as Apple, Microsoft, CompTIA, or ITIL Foundation.

Posted Salary

$24.77/hr minimum