Technology Operations Analyst 2

Experis; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly Pay

Medical plans

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care FSA

Life Insurance

Disability Insurance

Business Travel Insurance

Job summary

Wells Fargo is seeking a Technology Operations Analyst 2 to join its Security team. You will provision access for end users across multiple Lines of Business, collaborating with DBAs and application teams to determine access requirements and manage user accounts on Oracle, SQL, Teradata, PostgreSQL, Yugabyte, or DB2.

You will use ticketing systems such as ServiceNow and Remedy to track requests and resolve issues, while providing strong customer service in a fast-paced environment.

Qualifications

• Minimum of 2+ years’ experience provisioning access on relevant database platforms.
• Experience with ticketing systems such as ServiceNow, Remedy, or similar tools.
• Proven troubleshooting skills and ability to resolve technical issues effectively.
• Strong communication skills and customer-focused approach.
• Proficiency in MS Excel is highly desirable.

Responsibilities

• Provision access to end users across various Lines of Business within Wells Fargo.
• Collaborate closely with Database Administrators and Application teams to determine access requirements.
• Manage user accounts by creating, deleting, and granting privileges on platforms such as Oracle, SQL, Teradata, PostgreSQL, Yugabyte, or DB2.
• Utilize ticketing systems like ServiceNow, ART, Remedy, or Pac2000 to track and resolve access requests efficiently.
• Troubleshoot technical issues and provide exceptional customer service in a fast-paced environment.

Skills

Access provisioning

Troubleshooting

Customer service

Communication

MS Excel

Tools

ServiceNow

Remedy

Job description

Our client, a leading organization in the financial services industry, is seeking a Technology Operations Analyst 2 to join their team. As a Technology Operations Analyst 2, you will be part of the Security team supporting access provisioning and technical troubleshooting. The ideal candidate will demonstrate strong problem-solving skills, adaptability, and excellent customer service, which will align successfully in the organization.

Job Title: Technology Operations Analyst 2

Location: Charlotte, Chandler, and Columbus. This position is not remote.

Pay Range:

What's the Job?

• Provision access to end users across various Lines of Business within Wells Fargo.
• Collaborate closely with Database Administrators and Application teams to determine access requirements.
• Manage user accounts by creating, deleting, and granting privileges on platforms such as Oracle, SQL, Teradata, PostgreSQL, Yugabyte, or DB2.
• Utilize ticketing systems like ServiceNow, ART, Remedy, or Pac2000 to track and resolve access requests efficiently.
• Troubleshoot technical issues and provide exceptional customer service in a fast-paced environment.

What's Needed?

• Minimum of 2+ years’ experience provisioning access on relevant database platforms.
• Experience working with ticketing systems such as ServiceNow, Remedy, or similar tools.
• Proven troubleshooting skills and ability to resolve technical issues effectively.
• Strong communication skills and customer-focused approach.
• Proficiency in MS Excel is highly desirable.

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment.
• Gain valuable experience in security and access management within a major financial institution.
• Develop your technical skills and expand your professional network.
• Participate in on-call rotations and contribute to critical security operations.
• Work in a role that encourages continuous learning and growth.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• Weekly Pay