Technology Operations Analyst 2

ManpowerGroup; Irving (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending账户

Job summary

Technology Operations Analyst 2 at ManpowerGroup client is a role within the Security team focusing on access provisioning and issue resolution. You will work with DBAs and application teams to determine access needs and manage accounts across Oracle, SQL, Teradata, PostgreSQL, Yugabyte, and DB2.

The position emphasizes strong troubleshooting, customer service, and collaboration in a fast-paced environment. On-call rotations and growth opportunities are part of the role.

Qualifications

• 2+ years of experience provisioning access on database platforms.
• Experience with ticketing systems such as ServiceNow or Remedy.
• Proven ability to troubleshoot technical issues effectively.
• Strong communication and customer-focused approach.
• MS Excel proficiency is highly desirable.

Responsibilities

• Provision access for end users across various business lines.
• Collaborate with DBAs and application teams to define access requirements.
• Manage user accounts on Oracle, SQL, Teradata, PostgreSQL, Yugabyte, or DB2.
• Use ServiceNow, ART, Remedy, or Pac2000 to track and resolve requests.
• Troubleshoot issues and deliver excellent customer service in a fast-paced setting.

Skills

Strong communication

Customer service

Troubleshooting

Excel

Tools

Oracle

SQL

Teradata

PostgreSQL

Yugabyte

DB2

ServiceNow

Remedy

Pac2000

ART

Job description

Our client, a leading organization in the financial services industry, is seeking a Technology Operations Analyst 2 to join their team. As a Technology Operations Analyst 2, you will be part of the Security team supporting access provisioning and technical troubleshooting. The ideal candidate will demonstrate strong problem-solving skills, adaptability, and excellent customer service, which will align successfully in the organization.

Job Title

Technology Operations Analyst 2

Location

Charlotte, Chandler, and Columbus. This position is not remote.

What's the Job?

• Provision access to end users across various Lines of Business within Wells Fargo.
• Collaborate closely with Database Administrators and Application teams to determine access requirements.
• Manage user accounts by creating, deleting, and granting privileges on platforms such as Oracle, SQL, Teradata, PostgreSQL, Yugabyte, or DB2.
• Utilize ticketing systems like ServiceNow, ART, Remedy, or Pac2000 to track and resolve access requests efficiently.
• Troubleshoot technical issues and provide exceptional customer service in a fast-paced environment.

What's Needed?

• Minimum of 2+ years’ experience provisioning access on relevant database platforms.
• Experience working with ticketing systems such as ServiceNow, Remedy, or similar tools.
• Proven troubleshooting skills and ability to resolve technical issues effectively.
• Strong communication skills and customer-focused approach.
• Proficiency in MS Excel is highly desirable.

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment.
• Gain valuable experience in security and access management within a major financial institution.
• Develop your technical skills and expand your professional network.
• Participate in on-call rotations and contribute to critical security operations.
• Work in a role that encourages continuous learning and growth.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.