Tech Operations Analyst

Judge Group, Inc.; Chandler (AZ); On-site; USD 45,000 - 48,000; Full time

Job summary

Judge Group, Inc. is seeking a Technology Operations Analyst (Database Access Management) in Chandler, AZ to support provisioning of database access, governance, and security compliance across multiple business lines.

You will work with Database Administrators and Application Support teams to ensure appropriate user access and timely resolution of issues. The role requires strong customer service, attention to detail, and the ability to balance priorities in a dynamic, fast-paced environment.

Qualifications

• 2 years of experience in Technology Operations, Information Security, Database Administration support, or a related technical field.
• 2 years of experience provisioning and managing database access, including: Creating and disabling user accounts; Managing privileges and role assignments; Access governance and compliance activities.
• Experience with one or more database platforms: Oracle, Microsoft SQL Server, Teradata, PostgreSQL, Yugabyte, DB2.
• Experience using ticketing or workflow management systems such as ServiceNow, Remedy, ART, PAC2000, or similar.
• Experience troubleshooting technical issues and resolving user access incidents.
• Ability to work effectively in a fast-paced, customer-focused environment.

Responsibilities

• Provision, modify, and revoke database access for internal users.
• Partner with database and application teams to determine appropriate levels of access.
• Review and process access requests in accordance with security policies and operational procedures.
• Investigate and troubleshoot user access issues.
• Monitor and manage requests through ticketing and workflow systems.
• Support operational and compliance-related initiatives.
• Identify opportunities to improve processes and operational efficiency.
• Communicate effectively with business partners and technical stakeholders.
• Document procedures and maintain accurate operational records.

Skills

Customer service mindset

Communication skills

Independent work

Attention to detail

Tools

Oracle

Microsoft SQL Server

Teradata

PostgreSQL

Yugabyte

DB2

ServiceNow

Remedy

ART

PAC2000

Job description

Location: Chandler, AZ Salary: $33.00 USD Hourly – $35.00 USD Hourly Description:

Technology Operations Analyst (Database Access Management)

We are not accepting C2C or 1099 arrangements.

Location: Chandler, AZ (Preferred); Charlotte, NC; Irving, TX; Columbus, OH

Duration: 12-Month Contract

Minimum Qualifications

• 2 years of experience in Technology Operations, Information Security, Database Administration support, or a related technical field.

• 2 years of experience provisioning and managing database access, including:

• Creating and disabling user accounts

• Managing privileges and role assignments

• Access governance and compliance activities

• Experience with one or more database platforms:

• Oracle

• Microsoft SQL Server

• Teradata

• PostgreSQL

• Yugabyte

• DB2

• Experience using ticketing or workflow management systems such as ServiceNow, Remedy, ART, PAC2000, or similar.

• Experience troubleshooting technical issues and resolving user access incidents.

• Ability to work effectively in a fast-paced, customer-focused environment.

Preferred Qualifications

• Proficiency in Microsoft Excel for reporting, analysis, and operational tracking.
• Experience supporting enterprise access management and security operations.
• Strong analytical, problem-solving, and organizational skills.
• Demonstrated ability to learn new technologies quickly and adapt to changing business priorities.
• Experience collaborating with cross-functional technical teams, including Database Administrators and Application Support teams.

About the Role

As a Technology Operations Analyst, you will support database access management functions across multiple business lines. You will work closely with Database Administrators, Application Support teams, and security stakeholders to ensure users receive appropriate access based on business and compliance requirements.

You will be responsible for managing user provisioning activities, resolving access-related issues, and helping maintain secure and efficient operational processes. This role requires strong attention to detail, customer service skills, and the ability to balance multiple priorities in a dynamic environment.

Responsibilities

• Provision, modify, and revoke database access for internal users.
• Partner with database and application teams to determine appropriate levels of access.
• Review and process access requests in accordance with security policies and operational procedures.
• Investigate and troubleshoot user access issues.
• Monitor and manage requests through ticketing and workflow systems.
• Support operational and compliance-related initiatives.
• Identify opportunities to improve processes and operational efficiency.
• Communicate effectively with business partners and technical stakeholders.
• Document procedures and maintain accurate operational records.

Additional Information

• This role is aligned with the Technology Operations and Security organization.
• Participation in team on-call rotations may be required.
• Use of a personal mobile phone for business communication may be required.

What You’ll Bring

• Strong customer service mindset with excellent communication skills.
• Ability to work independently while collaborating across teams.
• Sound judgment and attention to detail.
• Flexibility and adaptability in a changing operational environment.
• Commitment to security, compliance, and operational excellence.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively “Judge”) to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge’s Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

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