Technology Experience Specialist I — IT Help Desk

TEK Systems; Harrisburg (AL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems is seeking a Technology Experience Specialist 1 to provide frontline IT support for end users in Harrisburg, PA. The role combines onsite and remote assistance, hardware/software troubleshooting, onboarding, and asset management to ensure a positive user experience.

You'll follow ITIL-aligned workflows, participate in technology rollouts, and support onboarding activities while maintaining accurate asset inventories and knowledge materials.

Qualifications

• Internship experience in Information Technology or a related field.
• 1+ years of experience in IT support, help desk operations, or customer-facing technical support.
• Experience working within an IT service management or ITIL-based environment is a plus.
• Certifications such as A+, Network+, Microsoft, or ITIL Foundation are preferred but not required.

Responsibilities

• Provide onsite and remote technical support for end users.
• Troubleshoot and resolve hardware, software, account, connectivity, and peripheral issues.
• Escalate issues appropriately and collaborate with senior support staff as needed.
• Follow help desk procedures and ITIL-aligned support processes.
• Support new-hire onboarding activities, including workstation setup, software installation, and account configuration.
• Assist with mobile device management and end-user technology administration.
• Participate in hardware deployment, refresh, replacement, and retirement initiatives.
• Maintain accurate IT asset inventory records.
• Create and maintain knowledge base articles, user guides, and support documentation.
• Assist with technology rollouts, testing, training, and post-deployment support.
• Identify recurring issues and recommend process improvements to enhance service quality.

Skills

Frontline IT support

Troubleshooting

ITIL familiarity

Onsite & Remote support

Customer service

Active Directory

Ticketing Systems

Desktop Support

Phone Support

General Tech Support

Tools

Active Directory

Ticketing Systems

Job description

TEKsystems is seeking a Technology Experience Specialist 1 to provide frontline IT support for end users in Harrisburg, PA. The role combines onsite and remote assistance, hardware/software troubleshooting, onboarding, and asset management to ensure a positive user experience.

You'll follow ITIL-aligned workflows, participate in technology rollouts, and support onboarding activities while maintaining accurate asset inventories and knowledge materials.