Help Desk Technician

Ask IT consulting; Harrisburg (Dauphin County); On-site; USD 42,000 - 54,000; Full time

Job summary

Ask IT consulting is seeking a Help Desk Technician to support an in-house team in Harrisburg, PA. You will handle IT-related calls about PCs, printers, routers, servers, and related hardware, using diagnostic tools to resolve issues.

The role requires hands-on PC support experience, familiarity with Remedy, and experience in an enterprise-level help desk. A 2-year degree or technical studies are required. The position offers opportunity for growth and professional development.

Qualifications

• Field experience (i.e. Hands on PC Support experience).
• Provide service and preventive maintenance.
• Diagnose/coordinate repair of prod and dispatching & tracking Servce Provider
• Ability to identify and track issues, risks, and action items
• Experience w/Remedy or equivalent problem tracking
• Experience using an Automated Call Distribution System (ACD)
• Experience working in an Enterprise Level Help Desk environment
• Education: 2 year college degree or equivalent technical study

Responsibilities

• Refer Tier 2 calls to technical staff via Remedy or service providers
• Resume or restore mainframe, LAN and user IDs and passwords through RACF or Active Directory
• Restart or reset local and remote hardware devices using

Skills

Hands-on PC support

Customer service

Problem diagnosis

Remedy

Active Directory

ACD

Education

2 year college degree or equivalent technical study

Tools

Remedy

RACF

Active Directory

ACD

Job description

ASKITC is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide corporations. We have openings for Help Desk Technician for one of our client at Harrisburg PA

Job Description

Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PC's, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems.

Tasks include: Receive calls for assistance, elicit information, and perform hardware and software diagnostic procedures including use of utility programs in diagnosis and troubleshooting of IT hardware and software.

• Refer Tier 2 calls to technical staff via Remedy or service providers
• Resume or restore mainframe, LAN and user IDs and passwords through RACF or Active Directory
• Restart or reset local and remote hardware devices using

Qualifications

Field experience (i.e. Hands on PC Support experience).

Provide service and preventive maintenance.

Diagnose/coordinate repair of prod and dispatching & tracking Servce Provider

Ability to identify and track issues, risks, and action items

Experience w/Remedy or equivalent problem tracking

Experience using an Automated Call Distribution System (ACD)

Experience working in an Enterprise Level Help Desk environment

Education: 2 year college degree or equivalent technical study