IT Support- (Tech Support, End-Point Device Support, & Management)

i-Link Solutions; Harrisburg (Dauphin County); On-site; USD 52,000 - 68,000; Full time

Job summary

i-Link Solutions is seeking an IT Support specialist in Harrisburg, PA, to join a collaborative Tech Services team. The role focuses on end-point device support, troubleshooting, and maintaining security across laptops, tablets, mobile phones, and associated software.

Ideal candidates will have 1–2 years of relevant experience and strong skills in Windows OS, SCCM/Intune, Active Directory, and scripting. The position involves three months in-office with hybrid scheduling based on operational

Qualifications

• Expert level: clear, well-formatted technical documentation for end-users and teams.
• Expert level: Windows OS support in an enterprise environment.
• Expert level: SCCM and MDM to manage Windows, iOS, and Android devices.
• Highly proficient: Active Directory, Groups/Users/Group Policy Management.
• High proficiency: deploying and supporting apps on mobile devices.
• High proficiency: Teams issues, conference room setup and support.
• Proficient: scripting with VBScript and PowerShell.

Responsibilities

• Be a team member of the Technical Services Support Team.
• Provide endpoint support for laptops, tablets, and mobile devices with troubleshooting and maintenance.
• Create PowerShell scripts for reporting and automation.
• Support Microsoft Teams video, meetings, and collaboration.
• Support Office 365 productivity applications.
• Troubleshoot desktop/laptop/mobile device issues (hardware and software).
• Utilize SCCM, Intune, and AD Group Policies to keep devices updated and secure.

Skills

Technical documentation

Windows OS support

SCCM

Intune

Active Directory

PowerShell scripting

Tools

SCCM

Intune

AD Group Policy

PowerShell

Office 365

Job description

IT Support- (Tech Support, End-Point Device Support, & Management)

Harrisburg, PA

This Tech Support, End-Point Device Support, & Management position will work closely with Security Team, Network Team, Application Teams/Developers, Business Areas and End-Users. Client seeks someone with 1-2 years of relevant work experience.

This position will be required to be first three months in office Harrisburg, PA with hybrid work depending on operational needs. Days when the employee can telework will be rotated with an in-office rotation. On average would be 3 days a week. This schedule will be discussed during the virtual interview via Teams with the candidate's participation with video-enabled.

Key Responsibilities

• You will be a team member of the Technical Services Support Team.
• This position will be primarily responsible for client endpoint support for laptops, tablets, mobile phones to include troubleshooting and maintenance of the following:
• Create PowerShell scripts for reporting and automation.
• Microsoft Teams – video, meetings, collaboration support.
• Office 365 productivity application support.
• Troubleshoot desktop/laptop/mobile device issues – hardware and software.
• Utilize SCCM, Intune, and AD Group Policies to keep devices updated, distribute software, and apply controls to maintain security of end-point devices.

Qualifications/Requirements

• Expert Level - composing clear well formatted technical documentation for end-users and technical support teams.
• Expert Level - providing Microsoft Windows OS support in an enterprise environment.
• Expert Level - SCCM and MDM to manage Windows, iOS, and Android end user devices.
• Highly Proficient - Active Directory, Groups/Users/Group Policy Management.
• Highly Proficient - installing, configuring, supporting apps on mobile phones in an enterprise environment.
• Highly Proficient - supporting Microsoft Teams issues, conference room setup and support.
• Highly Proficient - supporting mobile users, laptops/tablets/smart phones.
• Highly Proficient - troubleshooting web browser application issues.
• Proficient - scripting skills (VB Script, PowerShell).

Desired Characteristics

• Change oriented – actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways.
• Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support.
• Strong analytical skills – strong problem-solving skills, can communicate in a clear manner and effectively evaluates information to make decisions; anticipates obstacles and develop plans to resolve them.
• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.

Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.