IT Help Desk Associate (Entry-Level)

TEKsystems; Atlanta (GA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems seeks motivated Technical Support Representatives to provide first-level technical assistance to end users. You will troubleshoot hardware, software, and system-related issues while delivering excellent customer service and ensuring timely resolution of technical problems.

Responsibilities include responding to requests via phone, email, and ticketing systems, diagnosing and resolving issues, and escalating complex problems as needed.

Qualifications

• Associate degree in Information Technology or related field preferred.
• 0-3 years of technical support, help desk, customer service, or related experience.
• Basic understanding of computer hardware, software, and troubleshooting concepts.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Respond to technical support requests via phone, email, and ticketing systems.
• Diagnose, research, and resolve hardware, software, and system issues.
• Document, track, and monitor incidents to ensure timely resolution.
• Escalate complex issues to appropriate support teams when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Provide professional and courteous support to end users.
• Follow established troubleshooting procedures and service standards.

Skills

Communication

Customer service

Multitasking

Problem solving

Education

Associate degree in Information Technology or related field

Job description

TEKsystems seeks motivated Technical Support Representatives to provide first-level technical assistance to end users. You will troubleshoot hardware, software, and system-related issues while delivering excellent customer service and ensuring timely resolution of technical problems.

Responsibilities include responding to requests via phone, email, and ticketing systems, diagnosing and resolving issues, and escalating complex problems as needed.