Remote Tier 2 IT Support Specialist

Mbi Llc; Harrisburg (Dauphin County); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A technology services provider is looking for a Tier 2 Support Technician in Harrisburg, PA, to provide remote and hybrid support services. This role includes documenting and troubleshooting technical issues with user guidance on both software and hardware. Proficiency in SCCM deployment processes is essential, with responsibilities including managing computer accounts and assisting with equipment setups. The ideal candidate will have strong problem-solving skills and the ability to work independently with minimal supervision.

Qualifications

• Experience with SCCM deployment processes and configurations.
• Experience with server folder permissions management.

Responsibilities

• Provide Tier 2 technical support following defined processes.
• Document problems and troubleshoot issues.
• Manage computer accounts and resource administration.

Skills

SCCM deployment processes

Diagnosing and troubleshooting issues

Software and hardware installations

Remote support

Tools

SCCM

PowerShell

ServiceNow

Job description

A technology services provider is looking for a Tier 2 Support Technician in Harrisburg, PA, to provide remote and hybrid support services. This role includes documenting and troubleshooting technical issues with user guidance on both software and hardware. Proficiency in SCCM deployment processes is essential, with responsibilities including managing computer accounts and assisting with equipment setups. The ideal candidate will have strong problem-solving skills and the ability to work independently with minimal supervision.