Technical Writer: CMS & IT Docs, Cross-Functional, Travel

T-Mobile; New York (NY); Hybrid; USD 58,700 - 105,800; Full time

Job summary

T-Mobile USA, Inc. is seeking a Technical Writer to produce audience-focused documentation for release notes, online help, job aids, and user guides.

You will apply structured authoring, manage content in a CMS, and ensure accuracy and clarity for IT professionals and internal/external stakeholders. The role requires collaboration with cross-functional teams, translating complex concepts into accessible content, and maintaining documentation across platforms.

Qualifications

• Bachelor's Degree with 2+ years related work experience or equivalent.
• 2-4 years as a Technical Writer (preferred).
• 2-4 years writing IT professional documentation (preferred).
• 2-4 years managing a document repository (preferred).
• 2-4 years migrating documents from Word/SharePoint Wikis to CMS (preferred).
• 4-7 years as a Technical Writer (preferred).
• 4-7 years writing IT documents (preferred).

Responsibilities

• Manage the CMS to keep documents current and compliant.
• Collaborate with cross-functional teams to develop clear product content.
• Translate complex technical concepts into accessible documentation for diverse audiences.
• Coordinate with infrastructure teams to document processes, policies, and standards.
• Take on other duties/projects as assigned by management.

Skills

Communication

Content Management

CMS

Document Management

IT Infrastructure

Project Management

Stakeholder Management

Technical Writing

Writing Technical Documents

Education

Bachelor's Degree + 2 years of related work experience

2-4 years Technical Writer experience

2-4 years IT documentation experience

2-4 years Document repository management

2-4 years Migrating documents (Word/SharePoint) to CMS

4-7 years Technical Writer experience

4-7 years IT documentation experience

Tools

Word

SharePoint

CMS systems

Job description

T-Mobile USA, Inc. is seeking a Technical Writer to produce audience-focused documentation for release notes, online help, job aids, and user guides.

You will apply structured authoring, manage content in a CMS, and ensure accuracy and clarity for IT professionals and internal/external stakeholders. The role requires collaboration with cross-functional teams, translating complex concepts into accessible content, and maintaining documentation across platforms.