IT technical writer

US Tech Solutions; Bethesda (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

A global staff augmentation firm is seeking a Technical Writer to create high-quality documentation for IT services. The ideal candidate will have 2 to 5 years of experience in technical writing, exceptional attention to detail, and the ability to convey complex technical concepts clearly. You will work collaboratively with IT professionals to develop user guides and knowledge base articles. This is an excellent opportunity for someone keen to make documentation user-friendly and effective.

Qualifications

• 2 to 5 years of experience in technical writing of desktop support documentation.
• Experience in producing high-quality documentation.
• Ability to create user guides and online help articles.

Responsibilities

• Work with teams to understand IT Service and documentation requirements.
• Analyze existing content, focusing on reuse opportunities.
• Produce high-quality documentation meeting applicable standards.
• Write easy-to-understand user knowledge base articles.
• Create tutorials for end-users.

Skills

Technical writing

Attention to detail

Ability to simplify complex concepts

Strong knowledge of Microsoft Office

Tools

Microsoft Office

SharePoint

Job description

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website www.ustechsolutions.com.

We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well.

Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.

Job Description

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our users. You will join a team of talented people who work collaboratively with desktop support analysts and other IT professionals to make our services easier to use.

Responsibilities

• Work with internal teams to obtain an in-depth understanding of the IT Service and the documentation requirements
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Create and maintain the information standards
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Write easy-to-understand user knowledge base articles, frequently asked questions, online help and user guides
• Create tutorials to help end-users use a variety of IT services

Requirements

• Proven working experience in technical writing of desktop support documentation (2 to 5 years)
• Ability to deliver high quality documentation paying attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Strong working knowledge of Microsoft Office (including O365 and sharepoint)