Technical Writer

T-Mobile; New York (NY); Hybrid; USD 58,700 - 105,800; Full time

Job summary

T-Mobile USA, Inc. is seeking a Technical Writer to produce audience-focused documentation for release notes, online help, job aids, and user guides.

You will apply structured authoring, manage content in a CMS, and ensure accuracy and clarity for IT professionals and internal/external stakeholders. The role requires collaboration with cross-functional teams, translating complex concepts into accessible content, and maintaining documentation across platforms.

Qualifications

• Bachelor's Degree with 2+ years related work experience or equivalent.
• 2-4 years as a Technical Writer (preferred).
• 2-4 years writing IT professional documentation (preferred).
• 2-4 years managing a document repository (preferred).
• 2-4 years migrating documents from Word/SharePoint Wikis to CMS (preferred).
• 4-7 years as a Technical Writer (preferred).
• 4-7 years writing IT documents (preferred).

Responsibilities

• Manage the CMS to keep documents current and compliant.
• Collaborate with cross-functional teams to develop clear product content.
• Translate complex technical concepts into accessible documentation for diverse audiences.
• Coordinate with infrastructure teams to document processes, policies, and standards.
• Take on other duties/projects as assigned by management.

Skills

Communication

Content Management

CMS

Document Management

IT Infrastructure

Project Management

Stakeholder Management

Technical Writing

Writing Technical Documents

Education

Bachelor's Degree + 2 years of related work experience

2-4 years Technical Writer experience

2-4 years IT documentation experience

2-4 years Document repository management

2-4 years Migrating documents (Word/SharePoint) to CMS

4-7 years Technical Writer experience

4-7 years IT documentation experience

Tools

Word

SharePoint

CMS systems

Job description

Job Overview

This role supports effective communication by producing clear, audience-focused technical content for various deliverables. It involves creating and maintaining technical documents such as release notes, online help, job aids, and user guides. The role requires applying structured authoring techniques and managing content within a content management system. Success is measured by the accuracy, clarity, and usability of technical documentation that meets organizational standards. The work enhances understanding and usability of technical products and processes for internal and external stakeholders.

Job Responsibilities

• Manage the content management system to ensure documents are current and comply with established standards
• Collaborate with cross-functional teams to develop clear and concise product content that supports user needs
• Translate complex technical concepts into coherent and accessible documentation for diverse audiences
• Coordinate with infrastructure teams to document processes, procedures, policies, and standards across platforms
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
• 2-4 years Experience as a Technical Writer. (Preferred)
• 2-4 years Experience writing technical documents for IT professionals. (Preferred)
• 2-4 years Experience in managing a document repository. (Preferred)
• 2-4 years Experience planning, organizing, and migrating a diverse set of documents from Word and SharePoint Wikis into new content management system. (Preferred)
• 4-7 years Experience as a Technical Writer. (Preferred)
• 4-7 years Experience writing technical documents for IT professionals. (Preferred)

Knowledge, Skills and Abilities

• Communication (Required)
• Content Management (Required)
• Content Management Systems (CMS) (Required)
• Document Management (Required)
• Information Technology (IT) Infrastructure (Required)
• Project Management (Required)
• Stakeholder Management (Required)
• Technical Writing (Required)
• Writing Technical Documents (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): Yes

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Base Pay Range: $58,700 - $105,800Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.