Technical Writer — IT Services & User Guides

US Tech Solutions; Bethesda (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

A global staff augmentation firm is seeking a Technical Writer to create high-quality documentation for IT services. The ideal candidate will have 2 to 5 years of experience in technical writing, exceptional attention to detail, and the ability to convey complex technical concepts clearly. You will work collaboratively with IT professionals to develop user guides and knowledge base articles. This is an excellent opportunity for someone keen to make documentation user-friendly and effective.

Qualifications

• 2 to 5 years of experience in technical writing of desktop support documentation.
• Experience in producing high-quality documentation.
• Ability to create user guides and online help articles.

Responsibilities

• Work with teams to understand IT Service and documentation requirements.
• Analyze existing content, focusing on reuse opportunities.
• Produce high-quality documentation meeting applicable standards.
• Write easy-to-understand user knowledge base articles.
• Create tutorials for end-users.

Skills

Technical writing

Attention to detail

Ability to simplify complex concepts

Strong knowledge of Microsoft Office

Tools

Microsoft Office

SharePoint

Job description

A global staff augmentation firm is seeking a Technical Writer to create high-quality documentation for IT services. The ideal candidate will have 2 to 5 years of experience in technical writing, exceptional attention to detail, and the ability to convey complex technical concepts clearly. You will work collaboratively with IT professionals to develop user guides and knowledge base articles. This is an excellent opportunity for someone keen to make documentation user-friendly and effective.