Technical Writer

Veeva; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Veeva is seeking a Technical Writer to own content areas within a complex CRM product ecosystem. You will work with product and other writers to deliver high-quality content on a monthly release cadence, using AI tooling and automation to produce documentation and contribute to multimedia strategies with video and eLearning content.

You will collaborate with product, engineering, and stakeholders to ensure content reflects the product accurately and aligns with team standards for writing,

Qualifications

• 3+ years of technical writing experience or equivalent in a related role (e.g., information design, knowledge management, documentation engineering).
• Ability to translate complex technical systems into customer-centric content.
• Strong communication and interpersonal skills across teams.
• Excellent prioritization and organizational skills in a deadline-driven environment.
• Experience with technical authoring environments and docs-as-code approaches.
• Portfolio or samples demonstrating content for a technical audience.

Responsibilities

• Own documentation for multiple CRM Product areas; deliver monthly content updates and manage existing docs.
• Leverage AI tools and automation to improve documentation efficiency, quality, and speed.
• Support multimedia content strategy including video and eLearning resources.
• Build relationships with product, engineering and stakeholders to reflect product accurately.
• Collaborate with writers and participate in review cycles.
• Help evolve team standards and writing, publishing, and distribution processes.

Skills

Technical writing

Cross-functional collaboration

Docs-as-code

Web development basics

AI tooling

Video/eLearning

Tools

Git

XML

HTML

Markdown

Madcap Flare

Job description

The Role

The Technical Writer will own content areas within a complex, fast-moving product ecosystem. AsTechnical Writer, you will work closely with other writers and with Product to deliver high-qualitycontent on a monthly release cadence, using AI tooling and automation to produce documentation,and contribute to our multimedia strategy with video and eLearning content.

Responsibilities

• Own documentation for multiple areas within CRM Product; deliver new content on a monthly releasecontent and manage existing content, ensuring it’s easy for customers to find and use
• Leverage AI tools and automation to improve documentation efficiency, quality, and speed-of-delivery
• Support our multimedia content strategy, including video and eLearning resources, to meet customerswhere they are
• Build strong relationships with product, engineering, and other stakeholders to stay ahead of upcomingchanges and ensure content reflects the product accurately
• Collaborate with other writers and participate in review cycles
• Apply and help evolve team standards and processes for writing, publishing, and distribution

Qualifications

• 3+ years of technical writing experience or equivalent in a related role (for example, information design,knowledge management, documentation engineering)
• A proven ability to dive deep into complex technical systems independently, learning new featuresquickly to translate them into customer-centric content
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams
• Strong prioritization and organizational skills, with the ability to manage multiple projects and competingpriorities in a deadline-driven environment
• Experience with technical authoring environments and docs-as-code approach
• Portfolio or samples that demonstrate ability to deliver content for a technical audience
• U.S. West location (Pacific Timezone) required
• Experience working for an enterprise software company ( preferred)
• Experience with Git, XML, HTML, Markdown, and/or Madcap Flare (preferred)
• Experience with AI-driven content workflows and tooling
• Experience with video production, eLearning development, or creating interactive training materials tosupport a multimedia content strategy
• Familiarity with web development and programming languages (HTML, XML, CSS; Python, React,Javascript)

Equal Opportunity Employment

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].