Senior Technical Writer

Veeva Systems; San Francisco (CA); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision, and basiclife

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking a Senior Technical Writer to own content areas within a complex product ecosystem and align with monthly release cadences. You will collaborate with product teams and other writers to deliver high-quality documentation, using AI tooling and automation to speed delivery and support a multimedia strategy with video and eLearning content.

You will drive content across multi‑product environments, collaborate with stakeholders, and help evolve writing, publishing, and

Qualifications

• 8+ years of technical writing experience or equivalent in a related role.
• Experience managing content across complex multi‑product or multi‑service environments.
• Experience with AI‑driven content workflows and tooling.
• Portfolio or samples that demonstrate ability to structure, manage, and deliver content for a technical audience.
• U.S. West location (Pacific Timezone).

Responsibilities

• Own documentation for multiple CRM Product areas and deliver new content on a monthly release cycle.
• Leverage AI tools and automation to improve documentation efficiency, quality, and speed‑of‑delivery.
• Support multimedia content strategy, including video and eLearning resources.
• Contribute to improvements in documentation workflows and website/content structure.
• Build strong relationships with product, engineering, and other stakeholders.
• Collaborate with other writers and participate in review cycles.
• Apply and help evolve team standards and processes for writing, publishing, and distribution.

Skills

Technical writing

AI workflows

Cross-team collaboration

Prioritization

Content strategy

Tools

Git

XML

HTML

Markdown

Madcap Flare

Job description

The Role

Senior Technical Writer will take ownership of content areas within a complex, fast-moving product ecosystem. You will work closely with other writers and with Product to deliver high-quality content on a monthly release cadence, using AI tooling and automation to produce documentation, and contribute to a multimedia strategy with video and eLearning content.

What You’ll Do

• Own documentation for multiple areas within CRM Product; deliver new content on a monthly release cycle and manage existing content, ensuring it’s easy for customers to find and use.
• Leverage AI tools and automation to improve documentation efficiency, quality, and speed‑of‑delivery.
• Support our multimedia content strategy, including video and eLearning resources, to meet customers where they are.
• Contribute to improvements in documentation workflows and website/content structure.
• Build strong relationships with product, engineering, and other stakeholders to stay ahead of upcoming changes and ensure content reflects the product accurately.
• Collaborate with other writers and participate in review cycles.
• Apply and help evolve team standards and processes for writing, publishing, and distribution.

Requirements

• 8+ years of technical writing experience or equivalent in a related role (e.g., information design, knowledge management, documentation engineering).
• Experience managing content across complex multi‑product or multi‑service environments.
• Experience with AI‑driven content workflows and tooling.
• Strong communication and interpersonal skills, with a track record of building effective cross‑team relationships.
• Strong prioritization and organizational skills, with the ability to manage multiple projects and competing priorities in a deadline‑driven environment.
• Experience with technical authoring environments and docs‑as‑code approach.
• Portfolio or samples that demonstrate your ability to structure, manage, and deliver content for a technical audience.
• U.S. West location (Pacific Timezone).

Nice to Have

• Experience working for an enterprise software company (strongly preferred).
• Experience with Git, XML, HTML, Markdown, and/or Madcap Flare (strongly preferred).
• Experience with video production, eLearning development, or creating interactive training materials to support a multimedia content strategy.
• Familiarity with web development and programming languages (HTML, XML, CSS; Python, React, JavaScript).

Perks & Benefits

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company paid holidays.
• Retirement programs.
• 1% charitable giving program.

Compensation

• Base pay: $85,000 - $140,000.
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].