Level 2 Technical Support

Computech Corporation; Saline (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

A technology support company in Saline, Michigan seeks an experienced Technician to provide second-level support for computer systems, troubleshoot hardware/software issues, and assist with conference meetings. Candidates should have in-depth knowledge of Windows 7, excellent communication skills, and be able to ensure exceptional customer service. Experience with Tools like Remedy and Microsoft Office is preferred. This role promises a dynamic work environment with opportunities for growth.

Qualifications

• In-depth knowledge of Windows 7/Windows XP support and troubleshooting skills.
• Experience with PC imaging and remote control support tools.
• Knowledge of Microsoft Office applications and standard office software.

Responsibilities

• Provide second-level end user support for computer systems and equipment.
• Troubleshoot problems and perform equipment repair and replacement.
• Support on-site conference meetings and special events.

Skills

PC Support

Technical Troubleshooting

Customer Service

Video Conference Support

Active Directory

Communication Skills

Tools

Remedy

Microsoft Office 2010

Active Directory

Job description

Overview

Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting).

Experienced Technician responsible for client-side PC Support including the troubleshooting & break/fix of PC hardware, software, network connectivity, account management, printing/plotting, coordination & support of video conferences and special events/meetings. Also responsible for on-going operational support of Windows 7 as well as special assignments/projects as business dictates.

Qualifications

• In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills
• Working knowledge/experience of PC imaging and remote control support tools
• Knowledge of all Microsoft Office 2010 applications and other standard office environment software including Lync, Adobe Acrobat, IE8/IE9, etc.
• Audio/Visual experience, as well as, Polycom video conference support and use of audio and web-sharing technology
• Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM
• Ability to perform basic Move/Add/Change work for Cisco VoIP telephones
• Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures
• Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
• Ability to follow & enforce established processes and security guidelines and effectively communicate them to users
• Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users
• Candidate must be reliable, on-time and able to complete tasks by target dates
• Maintain a professional work ethic & demeanor
• Experience using Remedy or equivalent incident/request/change/problem management system
• Candidate must be self-motivated, driven to learn with a focus on continuous improvement
• Ability to lift boxes containing computer equipment